公开(公告)号：US10986201B2

公开(公告)日：2021-04-20

申请号：US16543266

申请日：2019-08-16

Applicant: Avaya Inc.

Inventor： Chirag Bharatkumar Patel ,  Vishal Kamboj

IPC: H04L29/08 ,  H04L12/58 ,  G06F40/205

Abstract: Maintaining accurate out-of-office notifications can be resource intensive and error-prone. This is compounded by duplicating efforts, such as between a telephony system and an email system. By automatically creating and presenting a personal interactive voice response (IVR) or dual-tone multi-frequency (DTMF) signaling in response to menu option, generated from an email system, a telephony system may automatically be updated to provide options for a caller to select delegates for a particular user. The delegates may further be identified by subject matter or other categorization. As a result, a user may maintain one system and, as a result, enable a second system to automatically present and process delegate selection without additional human input.

公开(公告)号：US20210051207A1

公开(公告)日：2021-02-18

申请号：US16543266

申请日：2019-08-16

Applicant: Avaya Inc.

Inventor： Chirag Bharatkumar Patel ,  Vishal Kamboj

IPC: H04L29/08 ,  G06F17/27 ,  H04L12/58

Abstract: Maintaining accurate out-of-office notifications can be resource intensive and error-prone. This is compounded by duplicating efforts, such as between a telephony system and an email system. By automatically creating and presenting a personal interactive voice response (IVR) or dual-tone multi-frequency (DTMF) signaling in response to menu option, generated from an email system, a telephony system may automatically be updated to provide options for a caller to select delegates for a particular user. The delegates may further be identified by subject matter or other categorization. As a result, a user may maintain one system and, as a result, enable a second system to automatically present and process delegate selection without additional human input.