- Patent Title: Intelligent user device management in a multi device environment
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Application No.: US16354628Application Date: 2019-03-15
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Publication No.: US10999430B2Publication Date: 2021-05-04
- Inventor: Dragan Grebovic , Mehmet Balasaygun , Stephen McIntyre
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M1/725

Abstract:
An incoming communication is received. For example, an incoming voice call is received for a user. A rule is applied to the incoming communication. The rule is based on sensor information associated with the user, presence information associated with the user, and a prior history of handling communications by the user. In response to applying the rule to the incoming communication, a method of notifying the user of the incoming communication is determined. For example, a voice call may be converted to a text communication where the user is notified via text. The incoming communication is routed to a user communication device of the user based on the rule.
Public/Granted literature
- US20200296209A1 INTELLIGENT USER DEVICE MANAGEMENT IN A MULTI-DEVICE ENVIRONMENT Public/Granted day:2020-09-17
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