公开(公告)号：US20180095741A1

公开(公告)日：2018-04-05

申请号：US15284202

申请日：2016-10-03

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Udi Arie ,  Stephen McIntyre ,  Jing Xie

IPC: G06F9/445 ,  H04L29/08

Abstract: The embodiments herein are directed to collecting information from multiple sources about platform capabilities and evaluating the platform capabilities of at least a requesting computer system and a server. A portal can automatically and dynamically select a proper client/application to handle communication based on availability, connectivity and more characteristics and provide a communication recommendation when requesting a function. Logic in the portal allows the portal to determine how best to set up execution of the function. The portal logic can essentially evaluate all of the options available and then choose the best option.

公开(公告)号：US10725759B2

公开(公告)日：2020-07-28

申请号：US15284202

申请日：2016-10-03

Applicant: Avaya Inc.

Inventor： Jason Tanabe ,  Udi Arie ,  Stephen McIntyre ,  Jing Xie

IPC: G06F9/445 ,  G06F8/61 ,  H04L29/08 ,  G06F9/50 ,  G06F8/65

Abstract: The embodiments herein are directed to collecting information from multiple sources about platform capabilities and evaluating the platform capabilities of at least a requesting computer system and a server. A portal can automatically and dynamically select a proper client/application to handle communication based on availability, connectivity and more characteristics and provide a communication recommendation when requesting a function. Logic in the portal allows the portal to determine how best to set up execution of the function. The portal logic can essentially evaluate all of the options available and then choose the best option.

公开(公告)号：US20200296209A1

公开(公告)日：2020-09-17

申请号：US16354628

申请日：2019-03-15

Applicant: Avaya Inc.

Inventor： Dragan Grebovic ,  Mehmet Balasaygun ,  Stephen McIntyre

IPC: H04M3/42 ,  H04M1/725

Abstract: An incoming communication is received. For example, an incoming voice call is received for a user. A rule is applied to the incoming communication. The rule is based on sensor information associated with the user, presence information associated with the user, and a prior history of handling communications by the user. In response to applying the rule to the incoming communication, a method of notifying the user of the incoming communication is determined. For example, a voice call may be converted to a text communication where the user is notified via text. The incoming communication is routed to a user communication device of the user based on the rule.

公开(公告)号：US10999430B2

公开(公告)日：2021-05-04

申请号：US16354628

申请日：2019-03-15

Applicant: Avaya Inc.

Inventor： Dragan Grebovic ,  Mehmet Balasaygun ,  Stephen McIntyre

IPC: H04M3/42 ,  H04M1/725

Abstract: An incoming communication is received. For example, an incoming voice call is received for a user. A rule is applied to the incoming communication. The rule is based on sensor information associated with the user, presence information associated with the user, and a prior history of handling communications by the user. In response to applying the rule to the incoming communication, a method of notifying the user of the incoming communication is determined. For example, a voice call may be converted to a text communication where the user is notified via text. The incoming communication is routed to a user communication device of the user based on the rule.