- 专利标题: Generation of support data records using natural language processing
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申请号: US15864712申请日: 2018-01-08
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公开(公告)号: US11010413B2公开(公告)日: 2021-05-18
- 发明人: Jonathan William Hall , Sun Chun Chu , Troy Cline , Nilesh Phadke
- 申请人: BMC Software, Inc.
- 申请人地址: US TX Houston
- 专利权人: BMC Software, Inc.
- 当前专利权人: BMC Software, Inc.
- 当前专利权人地址: US TX Houston
- 代理机构: Brake Hughes Bellermann LLP
- 主分类号: G06N7/00
- IPC分类号: G06N7/00 ; G06F16/33 ; G06F16/34 ; G06F16/35 ; G06Q10/00 ; G06Q10/06 ; G06F40/30 ; G06F40/174 ; G06F40/216 ; G06F40/295
摘要:
A view generator receives support text characterizing a support requirement for available information technology (IT) support, the support text being received in sentence form via a graphical user interface (GUI). A text analyzer performs natural language processing on the support text and thereby identifies at least one sentence part and at least one named entity within the support text. A support record generator relates each of the at least one sentence part and the at least one named entity to a support record type, and generates a support data record for the support requirement, including filling individual fields of the support data record using the at least one sentence part and the at least one named entity.
公开/授权文献
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IPC分类:
G | 物理 |
G06 | 计算;推算或计数 |
G06N | 基于特定计算模型的计算机系统 |
G06N7/00 | 基于特定数学模式的计算机系统 |