Invention Grant
- Patent Title: Product optimization crawler and monitor
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Application No.: US16223340Application Date: 2018-12-18
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Publication No.: US11257100B2Publication Date: 2022-02-22
- Inventor: Iuliia Konstantinova , Ralph Debusmann , Michail Vasiltschenko , Anton Snitko , Günther Fischer
- Applicant: SAP SE
- Applicant Address: DE Walldorf
- Assignee: SAP SE
- Current Assignee: SAP SE
- Current Assignee Address: DE Walldorf
- Agency: Sterne, Kessler, Goldstein & Fox P.L.L.C.
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06N20/00 ; G06F16/951 ; G06N5/04

Abstract:
Disclosed herein are system, method, and computer program product embodiments for crawling feedback sources and generating a product improvement recommendation. In an embodiment, a Product Optimization Crawler and Monitor (POCM) system may crawl feedback comments from different sources such as an Internet source or a customer feedback database. The POCM system may apply artificial intelligence, natural language processing, and constraint modeling techniques to the feedback comments to identify product features as well as a feedback category corresponding to the product feature. The feedback category may include a positive, negative, or neutral feedback category. Using this information, the POCM system may generate a summary of the feedback from different sources and/or generate product improvement recommendation. The product improvement recommendation may include suggesting that a component from a first product be replaced with a similar component from a second product.
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