A communication apparatus connected to a virtual apparatus having an address dispensing function via an access network is provided, wherein the communication apparatus includes a communication confirmation unit configured to perform a communication confirmation between the virtual apparatus and the communication apparatus; and an address dispensing unit configured to dispense an address to a user terminal under control of the communication apparatus when communication between the virtual apparatus and the communication apparatus is not able to be confirmed by the communication confirmation unit, and the address dispensing unit causes the user terminal to forcibly release the address when the communication between the virtual apparatus and the communication apparatus is able to be confirmed by the communication confirmation unit.