Provided is a delivery status management method performed by an electronic apparatus. The delivery status management method includes transmitting information associated with an item to a courier terminal, receiving information associated with a delivery progress status of the item from the courier terminal, and, when the information associated with the delivery progress status corresponds to a first type, performing a refund procedure for the item. According to the present disclosure, it is possible to provide a delivery status management method by which a refund caused by interruption of a delivery is not delayed and a refund procedure is performed quickly to a customer upon the interruption of the delivery.