Invention Grant
- Patent Title: Issues recommendations using machine learning
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Application No.: US16909843Application Date: 2020-06-23
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Publication No.: US11442947B2Publication Date: 2022-09-13
- Inventor: Deng Feng Wan , Yangchun Deng , Zuxing Wang , Hui Zhang
- Applicant: SAP SE
- Applicant Address: DE Walldorf
- Assignee: SAP SE
- Current Assignee: SAP SE
- Current Assignee Address: DE Walldorf
- Agency: Klarquist Sparkman, LLP
- Main IPC: G06F16/2457
- IPC: G06F16/2457 ; G06N3/08 ; G06N20/00

Abstract:
A query is received that requests issues relevant to a user. Thereafter, a plurality of issues responsive to the query are retrieved. The retrieved issues are ranked using a first machine learning model to result in a first subset of the retrieved issues. The first subset of the retrieved issues are then ranked using a second, different machine learning model to result in a second subset of the retrieved issues which are a subset of the first subset of the retrieved issues. Data can then be provided which is responsive the query and includes at least a portion of the second subset of the retrieved issues. Related apparatus, systems, techniques and articles are also described.
Public/Granted literature
- US20210397625A1 Issues Recommendations Using Machine Learning Public/Granted day:2021-12-23
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