Disclosed is a process for performance monitoring and feedback for facial recognition systems. A first image for image matching from a camera capture device at a first location is received for purposes of image matching. A highest match confidence score of the first image to a particular stored enrollment image is determined. One or more image or user characteristics associated with the first image or first user is identified. The identified image or user characteristics and highest match confidence score are added to a facial recognition monitoring and feedback model. Subsequently, a particular one of the stored image or user characteristics consistently associated with a below-threshold highest match confidence score is identified, and a notification is displayed or transmitted including an indication of an identified facial recognition low match pattern and identifying the particular one of the stored image characteristics or user characteristics.