A robot comprises: a display unit; a user input unit for receiving a request for providing a first service from a first user; a communication unit for connection to a first mobile terminal of a second user; and a control unit for controlling the display unit such that the same displays a screen including first data for providing the first service, in response to the request for providing the first service, receiving a request for providing a second service from the first mobile terminal, and transmitting, to the first mobile terminal, second data for providing the second service, in response to the received request for providing the service second service.