Invention Grant
- Patent Title: Intelligent systems based training of customer service agents
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Application No.: US17699146Application Date: 2022-03-20
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Publication No.: US11657727B2Publication Date: 2023-05-23
- Inventor: Henry Truong , Gershwin Allson Lamont Exeter , Louise Juanita Erven
- Applicant: TTEC Holdings, Inc.
- Applicant Address: US CO Englewood
- Assignee: TTEC Holdings, Inc.
- Current Assignee: TTEC Holdings, Inc.
- Current Assignee Address: US CO Englewood
- Agency: Critical Path IP Law, LLC
- Main IPC: G09B5/12
- IPC: G09B5/12 ; G06K9/00 ; G10L15/26 ; G09B5/06 ; H04M3/51 ; G06V40/16
Abstract:
A system and method of use to train customer service agents. The training system employs intelligent systems to facilitate or enable the training of customer service agents. The training system provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction.
Public/Granted literature
- US20220208015A1 INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS Public/Granted day:2022-06-30
Information query
