- Patent Title: Systems and methods for initiating electronic remediation actions
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Application No.: US16441367Application Date: 2019-06-14
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Publication No.: US11755988B2Publication Date: 2023-09-12
- Inventor: Robert J. Gillen
- Applicant: United Parcel Service of America, Inc.
- Applicant Address: US GA Atlanta
- Assignee: UNITED PARCEL SERVICE OF AMERICA, INC.
- Current Assignee: UNITED PARCEL SERVICE OF AMERICA, INC.
- Current Assignee Address: US GA Atlanta
- Agency: Shook, Hardy & Bacon L.L.P.
- Main IPC: G06Q10/08
- IPC: G06Q10/08 ; G06Q10/0837 ; G06F16/27 ; G06Q10/083

Abstract:
Embodiments of the present disclosure are directed to a system, methods, and computer-readable media for automatically initiating post-delivery action based on pre-tender diagnostic test results and post-delivery diagnostic test results stored in a distributed electronic ledger for a particular item. In embodiments, the post-delivery action can include, among other things, automatically initiating a return action such as generating shipment information for a return of the item, initiating an insurance action for the item, and/or communicating an electronic notification to the item seller and/or item purchaser. The post-delivery action can be stored in the distributed electronic ledger, and the post-delivery action can electronically trigger a cascade of returns, billing, communications, and/or insurance actions, among other things.
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