One or more non-transitory computer-readable storage media having instructions stored thereon that, when executed by one or more processors, cause the one or more processors to receive data corresponding to a first condition of a building component within a building, determine, based on the data, an actual or anticipated fault state of the building component, retrieve, from a graph data structure including a number of entities and a number of relationships between the entities, and wherein the graph data structure represents at least one of a space, person, component, or event, first context information corresponding to the building component and second context information corresponding to the building, and determine, based on the first and second context information, a service action for the building component.