Invention Grant
- Patent Title: Method and system for proactive fraudster exposure in a customer service channel
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Application No.: US17308065Application Date: 2021-05-05
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Publication No.: US11800014B2Publication Date: 2023-10-24
- Inventor: Levan Michaeli , Zvika Weingarten , Itay Harel , Roman Frenkel , Matan Keret , Amit Sharon , Sigal Lev
- Applicant: NICE LTD
- Applicant Address: IL Ra'anana
- Assignee: NICE LTD
- Current Assignee: NICE LTD
- Current Assignee Address: IL Ra'anana
- Agency: SOROKER-AGMON-NORDMAN-RIBA
- Agent Sharone Godesh; Liat Lin
- Main IPC: G10L17/00
- IPC: G10L17/00 ; H04M3/51 ; G06N20/00 ; G10L15/22 ; G10L17/04 ; G10L15/26 ; G06F21/43

Abstract:
A computer-implemented method for analyzing call interactions in an interactions database by a Proactive Fraud Exposure (PFE) engine is provided herein. The computer-implemented method may generate a voiceprint for each call interaction; (ii) use a machine learning technique to group the call interactions into one or more clusters based on respective voiceprints in the voiceprints database; (iii) store the one or more clusters; and (iv) rank and classifying the one or more clusters to yield a list of potential fraudsters. The computer-implemented method may further transmit the list of potential fraudsters to a user to enable the user to review said list of potential fraudsters and to add fraudsters from the list to a watchlist database.
Public/Granted literature
- US20210258423A1 METHOD AND SYSTEM FOR PROACTIVE FRAUDSTER EXPOSURE IN A CUSTOMER SERVICE CHANNEL Public/Granted day:2021-08-19
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