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    System and method for detecting fraud rings
    1.
    发明授权
    System and method for detecting fraud rings 有权

    公开(公告)号：US11508377B2

    公开(公告)日：2022-11-22

    申请号：US15931892

    申请日：2020-05-14

    申请人： Nice Ltd.

    发明人： Matan Keret ,  Anat Malin ,  Natan Katz ,  Shunit Metz ,  Sigal Lev ,  Jeremy Hoyland

    IPC分类号： G10L17/00 ,  G06Q50/26 ,  G06N20/00 ,  G06N5/04 ,  G10L17/06 ,  H04M3/22 ,  H04M3/42

    摘要： A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

    SYSTEM AND METHOD FOR DETECTING FRAUD RINGS
    2.
    发明申请
    SYSTEM AND METHOD FOR DETECTING FRAUD RINGS 有权

    公开(公告)号：US20230005485A1

    公开(公告)日：2023-01-05

    申请号：US17943049

    申请日：2022-09-12

    申请人： Nice Ltd.

    发明人： Matan KERET ,  Anat Malin ,  Natan Katz ,  Shunit Metz ,  Sigal Lev ,  Jeremy Hoyland

    IPC分类号： G10L17/00 ,  G06Q50/26 ,  G06N20/00 ,  G06N5/04 ,  G10L17/06 ,  H04M3/22 ,  H04M3/42

    摘要： A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

    SYSTEM AND METHOD FOR DETECTING FRAUD RINGS
    4.
    发明申请
    SYSTEM AND METHOD FOR DETECTING FRAUD RINGS 有权

    公开(公告)号：US20210358503A1

    公开(公告)日：2021-11-18

    申请号：US15931892

    申请日：2020-05-14

    申请人： Nice Ltd.

    发明人： Matan Keret ,  Anat Malin ,  Natan Katz ,  Shunit Metz ,  Sigal Lev ,  Jeremy Hoyland

    IPC分类号： G10L17/00 ,  G06Q50/26 ,  G06N20/00 ,  G06N5/04 ,  G10L17/06 ,  H04M3/42 ,  H04M3/22

    摘要： A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.

    Method and system for proactive fraudster exposure in a customer service channel
    5.
    发明授权
    Method and system for proactive fraudster exposure in a customer service channel 有权

    公开(公告)号：US11039012B2

    公开(公告)日：2021-06-15

    申请号：US16525606

    申请日：2019-07-30

    申请人： NICE LTD

    发明人： Levan Michaeli ,  Zvika Weingarten ,  Itay Harel ,  Roman Frenkel ,  Matan Keret ,  Amit Sharon ,  Sigal Lev

    IPC分类号： H04M3/51 ,  G06N20/00 ,  G10L17/00 ,  G10L15/22 ,  G10L17/04 ,  G10L15/26 ,  G06F21/43

    摘要： A computer-implemented method for proactive fraudster exposure in a customer service center having multiple service channels is provided herein. The computer-implemented method may collect call interactions based on predefined rules by a calls collection engine and store the collected call interactions. The computer-implemented method may further analyze the call interactions by a Proactive Fraud Exposure engine by: (i) generating a voiceprint for each call interaction; (ii) using machine learning technique to group the call interactions into one or more clusters based on respective voiceprints in the voiceprints database; (iii) storing the one or more clusters; and (iv) ranking and classifying the one or more clusters to yield a list of potential fraudsters. The computer-implemented method may further transmit the list of potential fraudsters to a user to enable the user to review said list of potential fraudsters and to add fraudsters from the list to a watchlist database.