Invention Grant
- Patent Title: Hybrid architecture for transcription of real-time audio based on event data between on-premises system and cloud-based advanced audio processing system
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Application No.: US16362035Application Date: 2019-03-22
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Publication No.: US11854551B2Publication Date: 2023-12-26
- Inventor: Matthew A. Peters , Robert E. Braudes , Jeffrey L. Aigner
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Stevens & Showalter LLP
- Main IPC: G10L15/30
- IPC: G10L15/30 ; G10L15/26 ; G10L15/22 ; H04L65/60 ; H04L67/10
Abstract:
Transcribing portions of a communication session between a user device and an on-premises device of an enterprise includes receiving, by a computer located remotely from the on-premises device, a media stream of the communication session from the on-premises device and receiving, by the computer, at least one event associated with the media stream from the on-premises device. Furthermore, the computer determines a portion of the media stream to transcribe based on the at least one event and transcribes the portion of the media stream.
Public/Granted literature
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