A monitoring system includes one or more detection devices, a communication device, and an analytics system. The one or more detection devices generate, at a conveyance system, one or more data streams describing the ride of the conveyance system, where the data streams include at least one of vibration data and audio data. The communication device transmits sensor data based on the one or more data streams. The analytics system receives the sensor data from the communication device and, based on the sensor data, determines a ride quality of the conveyance system.