In an embodiment, a computer-implemented method comprises identifying a theme of a process based on a set of communication information. The set of communication information is generated corresponding to performing the process. The method further comprises determining a plurality of roles in the process at least partly based on the set of communication information. The plurality of roles performs respective actions during performing the process. The method further comprises generating a framework of the process based on the theme and the plurality of roles. The framework comprises one or more branches. In other embodiments, a system and a computer program product are disclosed.