A system and method for identifying devices with WiFi connection incompatibility are described. Data related to connectivity for at least one customer premise equipment (CPE) connected to each terminal in a satellite network is collected in order to generate a set of metrics associated with each of the at least CPE using the collected data. A first set of results indicative of network incompatibility is determined for each of the CPEs. Next, a second set of results indicative of network incompatibility is determined for each CPE using at least one machine learning algorithm. Information indicative of network incompatibility is subsequently generated for each CPE based on the first set of results and the second set of results.