- 专利标题： Systems and methods for reestablishing communication to resume a process based on inferred intent
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申请号： US18481892申请日： 2023-10-05
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公开(公告)号： US12088675B1公开(公告)日： 2024-09-10
- 发明人: David Patrick Dixon , Kevin Kenneth Fiedler
- 申请人： United Services Automobile Association (USAA)
- 申请人地址： US TX San Antonio
- 专利权人： United Services Automobile Association (USAA)
- 当前专利权人： United Services Automobile Association (USAA)
- 当前专利权人地址： US TX San Antonio
- 代理机构： Fletcher Yoder, P.C.
- 主分类号： H04L67/14
- IPC分类号： H04L67/14 ; G06F40/174 ; H04L67/01
摘要：
A system may include a communication device that may enable a user to complete a digital form via a first communication session. The system may include a processor that may determine that the user has not completed the digital form, determine one or more issues associated with the user not completing the digital form based on a progress point associated with the digital form, determine a communication channel to use to follow up with the user regarding the digital form based on a data profile associated with the user, the one or more issues, or both, and establish a second communication session with the user via the communication channel to present the digital form at the progress point, such that the user can continue to complete the digital form using the second communication session.
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