A method and system for improving prediction of an incident affecting public safety is described. At a machine learning analytics system, the method includes obtaining a real-time video for a location of a public safety emergency call and predicting a public safety incident therefrom. At a learning processor, the method includes: receiving information related to the public safety emergency call; identifying a public safety incident type based thereon; receiving the prediction of the public safety incident; using a first public safety incident machine learning model based on the identified public safety incident type and comparing the public safety incident prediction with the information related to the public safety emergency call and identifying an incident prediction mismatch therefrom. The learning processor identifies an artifact in the real-time video that is a contributing factor for the incident prediction mismatch; and implements a model improvement action associated with the artifact.