A method and system for utilizing fault information of a first system device in a first communication system to change a second communication system is provided. A first fault update is received from the first communication system at a cloud-based fault management service. The first fault update includes a request to update first system device fault information in a common database. The common database is updated by the cloud-based fault management service with the first fault update. The cloud-based fault management service performs smart analytics utilizing the first fault update to change the second communication system.