A threat management facility detects a device on an enterprise network and determines whether the device is one of a set of managed devices for the enterprise network. When the device is not one of the set of managed devices, the threat management facility may selectively direct the device to a portal that provides support to the user of the device while the device awaits admission to the enterprise network. As the user interacts with the portal, the portal may manage admission of unrecognized devices onto the enterprise network while making efficient use of network administrator resources.