Invention Grant
- Patent Title: Virtual meeting integration with customer relationship management platform
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Application No.: US18484944Application Date: 2023-10-11
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Publication No.: US12218988B2Publication Date: 2025-02-04
- Inventor: Angela Opoku-Agyemang , Christine Johnson , Kristina Seymour , Chad A Greer , Amit Gupta , Sujitha Thekkin Kattil Sankaran
- Applicant: State Farm Mutual Automobile Insurance Company
- Applicant Address: US IL Bloomington
- Assignee: State Farm Mutual Automobile Insurance Company
- Current Assignee: State Farm Mutual Automobile Insurance Company
- Current Assignee Address: US IL Bloomington
- Agency: Lee & Hayes, P.C.
- Main IPC: H04L65/1093
- IPC: H04L65/1093 ; G06Q30/01 ; H04L65/403

Abstract:
A customer relationship management (CRM) platform may use data objects to store data associated with a virtual meeting. The CRM platform may store information about a virtual meeting in a meeting object, and store information about meeting participants in participant objects linked to the meeting object. The CRM platform may also store meeting information, returned from a separate virtual meeting platform that will host the virtual meeting, in the meeting object and the participant objects. Accordingly, the CRM platform can use the meeting object and participant objects to display meeting information in a user interface, allow users to edit meeting details via the CRM platform, and/or allow users to join the virtual meeting via the CRM platform without separately logging in to the virtual meeting platform.
Public/Granted literature
- US20240039968A1 VIRTUAL MEETING INTEGRATION WITH CUSTOMER RELATIONSHIP MANAGEMENT PLATFORM Public/Granted day:2024-02-01
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