Invention Application
US20050008141A1 Telephone call center with method for providing customer with wait time updates
有权
电话呼叫中心具有为客户提供等待时间更新的方法
- Patent Title: Telephone call center with method for providing customer with wait time updates
- Patent Title (中): 电话呼叫中心具有为客户提供等待时间更新的方法
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Application No.: US10617486Application Date: 2003-07-11
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Publication No.: US20050008141A1Publication Date: 2005-01-13
- Inventor: Philip Kortum , Benjamin Knott , Randolph Bias , Robert Bushey
- Applicant: Philip Kortum , Benjamin Knott , Randolph Bias , Robert Bushey
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/00 ; H04M5/00
Abstract:
A method and system for use with a customer call center that processes telephone calls. If the customer is placed on hold at anytime during the call, the customer is provided with an audio indication that notifies the customer of expected duration of the wait time and the progress of the task that resulted in the wait.
Public/Granted literature
- US07174011B2 Telephone call center with method for providing customer with wait time updates Public/Granted day:2007-02-06
Information query
