公开(公告)号：US20050008141A1

公开(公告)日：2005-01-13

申请号：US10617486

申请日：2003-07-11

申请人： Philip Kortum ,  Benjamin Knott ,  Randolph Bias ,  Robert Bushey

发明人： Philip Kortum ,  Benjamin Knott ,  Randolph Bias ,  Robert Bushey

IPC分类号： H04M3/523 ,  H04M3/00 ,  H04M5/00

CPC分类号： H04M3/523 ,  H04M3/5238

摘要： A method and system for use with a customer call center that processes telephone calls. If the customer is placed on hold at anytime during the call, the customer is provided with an audio indication that notifies the customer of expected duration of the wait time and the progress of the task that resulted in the wait.

摘要翻译： 一种用于处理电话呼叫的客户呼叫中心的方法和系统。 如果客户在通话期间的任何时间被搁置，则向客户提供音频指示，通知客户等待时间的预期持续时间和导致等待的任务的进展。

公开(公告)号：US20060188087A1

公开(公告)日：2006-08-24

申请号：US11062100

申请日：2005-02-18

申请人： Philip Kortum ,  Benjamin Knott ,  Robert Bushey

发明人： Philip Kortum ,  Benjamin Knott ,  Robert Bushey

IPC分类号： H04M3/00

CPC分类号： H04M3/428 ,  H04M3/4285 ,  H04M3/523 ,  H04M2203/2011

摘要： The present disclosure provides a system and method configured to provide a caller with selectable music options when the caller is on hold. The method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to retrieve one of the plurality of music selections. The caller can select music from a plurality of selections. The system and method can provide a menu driven interaction and utilize voice commands and touchtone input to provide selected music to the caller.

摘要翻译： 本公开提供了一种系统和方法，其配置为当呼叫者处于保持状态时向呼叫者提供可选择的音乐选项。 该方法建立呼叫者和接收系统之间的连接，其中接收系统被配置为检索多个音乐选择中的一个。 呼叫者可以从多个选择中选择音乐。 该系统和方法可以提供菜单驱动的交互并且利用语音命令和按键输入来向呼叫者提供选定的音乐。

公开(公告)号：US20060198505A1

公开(公告)日：2006-09-07

申请号：US11071068

申请日：2005-03-03

申请人： Philip Kortum ,  Benjamin Knott ,  Robert Bushey

发明人： Philip Kortum ,  Benjamin Knott ,  Robert Bushey

IPC分类号： H04M3/42

CPC分类号： H04M3/4285 ,  H04M2201/40 ,  H04M2203/2011

摘要： The present disclosure provides a system and method configured to provide a caller with selectable activities and entertainment when the caller is on-hold. The system and method establishes a connection between a caller and a receiving system, wherein the receiving system is configured to access a plurality of entertainment sources utilizing a selectable link. The receiving system can determine a caller's selection and retrieve the selection from an entertainment provider that stores the selection. The caller can select an entertainment category from a plurality of entertainment categories and select specific audible selections within the categories to be played to the caller. The system and method can provide a menu driven interaction and respond to voice commands and touchtone input to provide the selected entertainment from specific artists, games, and entertainers.

摘要翻译： 本公开提供了一种系统和方法，其被配置为当呼叫者处于保持状态时向呼叫者提供可选择的活动和娱乐。 系统和方法建立呼叫者和接收系统之间的连接，其中接收系统被配置为利用可选择的链路来访问多个娱乐源。 接收系统可以确定呼叫者的选择并从存储选择的娱乐提供者检索选择。 呼叫者可以从多个娱乐类别中选择一个娱乐类别，并在要播放的类别中选择特定的可听选择。 该系统和方法可以提供菜单驱动的交互并响应语音命令和按键输入，以提供来自特定艺术家，游戏和艺人的所选择的娱乐。

公开(公告)号：US20060050865A1

公开(公告)日：2006-03-09

申请号：US10935726

申请日：2004-09-07

申请人： Philip Kortum ,  Robert Bushey ,  Benjamin Knott ,  Marc Sullivan

发明人： Philip Kortum ,  Robert Bushey ,  Benjamin Knott ,  Marc Sullivan

IPC分类号： H04M3/00

CPC分类号： G06F9/453

摘要： A system and method for adapting the level of instructional detail provided through a user interface are disclosed. A method incorporating teachings of the present disclosure may include, for example, providing a user with a first level of instructional detail for completing a task flow. A skill level score for the user may be generated that indicates how proficiently the user is interacting with a computing platform to progress through the task flow. In some cases, it may be recognized that the skill level score suggest moving to a different level of instructional detail.

摘要翻译： 公开了一种用于调整通过用户界面提供的教学细节的级别的系统和方法。 包括本公开的教导的方法可以包括例如为用户提供用于完成任务流的第一级指导细节。 可以生成用户的技能等级得分，其指示用户如何熟练地与计算平台交互以进行任务流。 在某些情况下，可以认识到，技能等级得分表明移动到不同级别的教学细节。

公开(公告)号：US20080100492A1

公开(公告)日：2008-05-01

申请号：US11924757

申请日：2007-10-26

申请人： Philip Kortum ,  Marc Andrew Sullivan ,  Jeffrey Brandt

发明人： Philip Kortum ,  Marc Andrew Sullivan ,  Jeffrey Brandt

IPC分类号： H04L17/02

CPC分类号： G08C23/00 ,  G08C17/02

摘要： A method includes receiving a first identification signal, where the first identification signal corresponds to a first control. The method also includes determining an active device function to which the first control corresponds, where the active device function is a first function of a first device when the first device is active and where the active device function is a second function of a second device when the second device is active. The method also includes triggering emission of an audible signal identifying the active device function.

摘要翻译： 一种方法包括接收第一识别信号，其中第一识别信号对应于第一控制。 该方法还包括确定第一控制所对应的活动设备功能，其中当第一设备处于活动状态时，主动设备功能是第一设备的第一功能，并且当主设备功能是第二设备的第二功能时， 第二个设备是活动的。 该方法还包括触发识别有源器件功能的可听信号的发射。

公开(公告)号：US20060170582A1

公开(公告)日：2006-08-03

申请号：US11049629

申请日：2005-02-02

申请人： Philip Kortum ,  Marc Sullivan ,  Jeffrey Brandt

发明人： Philip Kortum ,  Marc Sullivan ,  Jeffrey Brandt

IPC分类号： G08C19/12

CPC分类号： G08C23/00 ,  G08C17/02

摘要： A system provides an audible signal to the user of the system before a control or function is activated by the user. In one embodiment, a remote control can be used with an apparatus, such as a set-top box. When the user places an object near a control of the remote control, a control or function associated with the control may be announced to the user before activating the control. The system can include an apparatus is configured to be operated at least in part from a remote control that includes a plurality of controls including a first control. The apparatus includes a control module configured to receive an identification signal from the remote control, wherein the identification signal corresponds to the control, determine a state of the apparatus, determine a function to which the control corresponds, and send another identification signal to an audio system.

摘要翻译： 在用户激活控制或功能之前，系统向系统的用户提供可听见的信号。 在一个实施例中，远程控制可以与诸如机顶盒的装置一起使用。 当用户将物体放置在遥控器的控制附近时，可以在激活控制之前向用户通知与控制相关联的控制或功能。 该系统可以包括被配置为至少部分地从包括多个包括第一控制的控制的遥控器操作的装置。 该装置包括：控制模块，被配置为从遥控器接收识别信号，其中识别信号对应于控制，确定装置的状态，确定控制对应的功能，并向音频发送另一识别信号 系统。

公开(公告)号：US20060048179A1

公开(公告)日：2006-03-02

申请号：US10927954

申请日：2004-08-27

申请人： Philip Kortum ,  Marc Sullivan ,  James Cansler ,  Alyssa Williams

发明人： Philip Kortum ,  Marc Sullivan ,  James Cansler ,  Alyssa Williams

IPC分类号： H04N7/16 ,  H04N7/167 ,  H04N7/10 ,  H04N7/025

CPC分类号： H04L63/083 ,  G06F21/31 ,  H04L67/36

摘要： An authentication protocol interface is described that allows a user to authenticate into, or login to, a PC based environment using a non-pc device. It also provides the user with a transparent method of “programming” the interface so that the interface behaves the way a user wants the next time they use the system. The invention further enables a user to avoid authentication altogether by allowing the settop box to serve as the login authority for certain tasks. The invention operates in a non-PC environment where the use of a mouse and other MS Windows® interface components (i.e., check boxes, radio dials, and the like) are not allowed.

摘要翻译： 描述了允许用户使用非pc设备认证或基于PC的环境登录到认证协议接口。 它还为用户提供了一种“编程”界面的透明方法，使界面的行为方式与用户下一次使用系统时所需要的方式相同。 本发明还允许用户通过允许机顶盒作为某些任务的登录权限来完全避免认证。 本发明在非PC环境中操作，其中不允许使用鼠标和其他MS Windows（R）接口组件（即，复选框，无线电拨号等）。

公开(公告)号：US20060026663A1

公开(公告)日：2006-02-02

申请号：US10901921

申请日：2004-07-29

申请人： Philip Kortum ,  Marc Sullivan

发明人： Philip Kortum ,  Marc Sullivan

IPC分类号： H04N5/445 ,  H04N7/173 ,  G06F13/00

CPC分类号： H04N21/4331 ,  H04N7/17318 ,  H04N21/2401 ,  H04N21/25891 ,  H04N21/44209 ,  H04N21/4755 ,  H04N21/6582 ,  H04N21/812

摘要： A method of pre-caching video content is provided and includes measuring an available bandwidth of a data connection to a set top box. The available bandwidth measurement can be an average available bandwidth of the data connection to the set top box or a minimum available bandwidth of the data connection to the set top box. Each of a plurality of video files is divided into a first portion and a second portion and the size of each first portion is based on the available bandwidth measurement. The first portion of each of the plurality of video files is downloaded over the data connection and stored in a memory within the set top box. A list is displayed at a display device and includes a list of video titles that correspond to the plurality of video files that have only a first portion downloaded to the memory.

摘要翻译： 提供了一种预缓存视频内容的方法，包括测量与机顶盒的数据连接的可用带宽。 可用带宽测量可以是到机顶盒的数据连接的平均可用带宽或与机顶盒的数据连接的最小可用带宽。 多个视频文件中的每一个被分成第一部分和第二部分，并且每个第一部分的大小基于可用带宽测量。 多个视频文件中的每一个的第一部分通过数据连接下载并存储在机顶盒内的存储器中。 在显示装置上显示列表，并且包括与仅将第一部分下载到存储器的多个视频文件相对应的视频标题的列表。

公开(公告)号：US20050202854A1

公开(公告)日：2005-09-15

申请号：US10799164

申请日：2004-03-12

申请人： Philip Kortum ,  Marc Sullivan

发明人： Philip Kortum ,  Marc Sullivan

IPC分类号： H01R27/00 ,  H04M1/00

CPC分类号： H01R27/00

摘要： A universal mobile phone adapter device for a vehicle appliance operable for enabling a user to talk hands-free on a mobile phone during a phone call between the mobile phone and a telephone of another party when the mobile phone is electronically connected to the vehicle appliance. The adapter device includes a universal vehicle adapter base integrated in the interior of the vehicle. The adapter base is electronically connected to the vehicle appliance. The adapter device includes first and second adapter sleeves which are removably receivable one at a time within the adapter base. The adapter sleeves include respective first and second mobile phone receiving areas for removably receiving first and second mobile phones having different configurations. The adapter sleeves and the adapter base electronically connect the mobile phones to the vehicle appliance when the adapter sleeves receive the respective mobile phones and the adapter base receives the adapter sleeves.

摘要翻译： 一种用于车载设备的通用移动电话适配器设备，其可操作用于使得当移动电话电子连接到车辆设备时，在移动电话和另一方的电话之间的电话期间，用户能够在移动电话上进行免提通话。 适配器装置包括集成在车辆内部的通用车辆适配器基座。 适配器基座电连接到车辆设备。 适配器装置包括第一和第二适配器套筒，其可在适配器基座内一次一个地可拆卸地接收。 适配器套筒包括用于可移除地接收具有不同配置的第一和第二移动电话的相应的第一和第二移动电话接收区域。 当适配器套筒接收相应的移动电话并且适配器基座接收到适配器套筒时，适配器套筒和适配器基座将移动电话机电连接到车辆设备。

公开(公告)号：US20050180560A1

公开(公告)日：2005-08-18

申请号：US10771127

申请日：2004-02-03

申请人： Philip Kortum ,  Marc Sullivan

发明人： Philip Kortum ,  Marc Sullivan

IPC分类号： H04M1/00 ,  H04M1/253 ,  H04M1/725 ,  H04M9/00 ,  H04M19/08 ,  H04Q7/32

CPC分类号： H04M1/725 ,  H04M1/2535 ,  H04M19/08

摘要： A system and method are disclosed for operating a telephone to bypass wireline telephone service. A system that incorporates teachings of the present disclosure may include, for example, a housing component at least partially defining a first and a second enclosure. The housing component may be part of a Local Exchange Carrier Network Interface Device. In such an embodiment, the first enclosure may represent a service provider access portion, and the second enclosure may represent a customer access portion. The system may also include a door coupled to the housing component. The door may be capable of being releasably secured in a closed position such that the door defines a portion of the first enclosure. A cradle system formed to receive a wireless transceiving device may be secured within the first enclosure in a manner allowing the door to be releasably secured in the closed position. In some embodiments, the system may also have a local power supply associated with the cradle system and electrically coupled to a premises wiring connection point. The local power supply may be able to provide a ring voltage to the premises wiring connection point and to power a cradled wireless transceiver.

摘要翻译： 公开了一种用于操作电话以绕过有线电话服务的系统和方法。 结合本公开的教导的系统可以包括例如至少部分地限定第一和第二外壳的外壳部件。 外壳部件可以是本地交换机网络接口设备的一部分。 在这样的实施例中，第一外壳可以表示服务提供商访问部分，而第二外壳可以表示客户访问部分。 系统还可以包括联接到壳体部件的门。 门可以能够可释放地固定在关闭位置，使得门限定第一外壳的一部分。 形成为接收无线收发装置的支架系统可以以允许门被可释放地固定在关闭位置的方式固定在第一外壳内。 在一些实施例中，系统还可以具有与托架系统相关联并且电耦合到房屋布线连接点的本地电源。 本地电源可以能够向房屋布线连接点提供环形电压并且为悬挂的无线收发器供电。