发明申请
US20050047581A1 Method and system for managing calls of an automatic call distributor
有权
用于管理自动呼叫分配器的呼叫的方法和系统
- 专利标题： Method and system for managing calls of an automatic call distributor
- 专利标题（中）： 用于管理自动呼叫分配器的呼叫的方法和系统
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申请号： US10649452申请日： 2003-08-25
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公开(公告)号： US20050047581A1公开(公告)日： 2005-03-03
- 发明人: Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Joseph Khouri
- 申请人： Shmuel Shaffer , Shantanu Sarkar , Labhesh Patel , Joseph Khouri
- 主分类号： H04M3/523
- IPC分类号： H04M3/523 ; H04M3/00 ; H04M5/00
摘要：
A method for utilizing proxy designation in a call system includes receiving a call from a first user over a first connection with a first endpoint of the first user. The method includes receiving a proxy designation from the first user. The proxy designation comprises a proxy user designated to handle the call for the first user. The method also includes establishing a second connection with the proxy user and detecting the presence of the proxy user over the second connection.
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