Disclosed is an audio/video apparatus for providing personalized services to a user through voice and speaker recognition, wherein when the user inputs his/her voice through a wireless microphone of a remote control, the voice recognition and speaker recognition for the input voice are performed and determination on a command corresponding to the input voice is made, thereby providing the user's personalized services to the user. Further, disclosed is a method for providing personalized services through voice and speaker recognition, comprising the steps of inputting, by a user, his/her voice through a wireless microphone of a remote control; if the voice is input, recognizing the input voice and the speaker that has input the voice; determining a command based on the input voice; and providing a service according to the determination results.