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发明申请
US20050283635A1 System and method for promoting effective service to computer users 审中-公开
促进对计算机用户有效服务的系统和方法

System and method for promoting effective service to computer users
摘要：
Operating parameters and potentially related malfunctions are gathered from end users of computer systems and fed into a predictive model to generate predictions of future failures when subsequent operating parameters from end users are fed into the prediction model. Parts may be ordered, service calls scheduled, and sales strategies updated based on predictions of impending malfunctions.
摘要（中）：

操作参数和可能相关的故障是从计算机系统的最终用户收集的，并且馈送到预测模型中，以产生将来故障的预测，当来自最终用户的后续操作参数被馈送到预测模型中时。 可以根据对即将发生的故障的预测，订购部件，安排服务电话和更新销售策略。

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