摘要:
A method of monitoring the performance of a CTI enabled business application for a call center is described. The method comprises the steps of acquiring telephony network information such as an Automatic Number Identification from the telephony network when a telephone call is made to the call center and searching for information stored by the business application such as the customer name which is associated with the ANI from the telephony network. This search is made at the beginning of the call and the customer name is stored with ANI in a call log. Additional information associated with the call such as an order taken during the call is searched for after the call is completed and this additional business information is also stored with said telephony information in the call log.
摘要:
A multilayered ceramic chip capacitor. An electrode ink pattern is formed on a release film. The electrode ink pattern is calendered, densified and flattened. Dielectric material is applied to the release film and surrounds but does not cover the electrode ink to form an electrode surround printed dielectric sheet. The dielectric is calendered, densified and flattened. The densities of the electrode ink and dielectric are formulated such that after calendering the electrode ink and dielectric surfaces are substantially coplanar. A final overcoat of dielectric is applied over the surround printed dielectric sheet.
摘要:
A system for processing securities transactions includes a client module to obtain transaction data corresponding to a plurality of heterogeneous financial products from at least one external operational system, a transaction engine that processes the transaction data from the client module to convert and normalize the transaction data, and stores the converted transaction data as a series of temporal events in a transaction database, and a data access module to provide access to the converted transaction data stored in the transaction database.
摘要:
A fuel cell comprising a membrane-electrode assembly having an anode electrode face; an anode plate adjacent said membrane-electrode assembly electrode face and coupled thereto by a sealing gasket. The sealing gasket, electrode face and anode plate together define a fluid containment volume for delivery of anode fluid to the electrode face. A sheet of porous diffuser material is situated in the fluid containment volume and having at least one plenum defined between at least one lateral edge of the sheet of diffuser material and the sealing gasket. Fluid for delivery to an active surface of the membrane-electrode assembly may be delivered by the plenum and by diffusion through the diffuser material to such an extent that fluid flow channels in the anode plate are not required.
摘要:
Operating parameters and potentially related malfunctions are gathered from end users of computer systems and fed into a predictive model to generate predictions of future failures when subsequent operating parameters from end users are fed into the prediction model. Parts may be ordered, service calls scheduled, and sales strategies updated based on predictions of impending malfunctions.
摘要:
A controller is provided for controlling the operation of a Joule-Thomson cooler. When the cooler has cooled down to its operating temperature, the rate of gas flow to the cooler is controlled as a function of the ambient temperature in order to maintain the gas flow at a minimum level.
摘要:
The present invention provides a “smart” AP, whereby the AP periodically checks its connection with a network and, if a determination is made that the connection between the AP and the network server has been lost, an indication of this loss of connection is made available to all wireless stations connected to the AP. In a preferred embodiment, the indication given to the wireless stations is in the form of an SSID change. When the AP detects the loss of network connection, it automatically changes its SSID from a primary SSID to an alternative SSID. The wireless stations receive the alternative SSID and, since they are configured to connect to the primary SSID, immediately and automatically begin to search for another AP in the system that is using the primary SSID, and then connect to AP having the strongest signal. In one embodiment, the alternative SSID's can be selected so as to provide diagnostic assistance to a person attempting repairs to the faulty AP/network connection.
摘要:
A saddle rack having a pair of mutually inclined seat panels which are pivotally supported by a base structure or stand including of a pair of leg assemblies for clockwise and counter-clockwise rotation. The panels are self-adjusting preferably within a substantially 20.degree. rotational range in a first use or saddle storage mode so as to automatically conform the underside of any saddle positioned thereon. In one embodiment, at least one removable end adapter panel is reversibly positionable on the leg assemblies beneath the seat panels so as to permit the seat panels to rotate inwardly to form a right angled support surface for supporting a saddle in an upside down position during a second use or saddle maintenance position mode. Also the seat panels can be held stationary in a coplanar position in a third use mode by an inversion of the adapter panel to provide a flat table-like work surface for tack and the like equipment. Additionally, the saddle rack is provided with one or more open trays as well as a closed storage compartment beneath the saddle support panels.