Telephone call centre performance evaluation
    1.
    发明授权
    Telephone call centre performance evaluation 有权
    电话呼叫中心业绩评估

    公开(公告)号:US06741697B2

    公开(公告)日:2004-05-25

    申请号:US09175527

    申请日:1998-10-20

    IPC分类号: H04M300

    摘要: A method of monitoring the performance of a CTI enabled business application for a call center is described. The method comprises the steps of acquiring telephony network information such as an Automatic Number Identification from the telephony network when a telephone call is made to the call center and searching for information stored by the business application such as the customer name which is associated with the ANI from the telephony network. This search is made at the beginning of the call and the customer name is stored with ANI in a call log. Additional information associated with the call such as an order taken during the call is searched for after the call is completed and this additional business information is also stored with said telephony information in the call log.

    摘要翻译: 描述了监视呼叫中心的支持CTI的业务应用的性能的方法。 该方法包括以下步骤:当向呼叫中心进行电话呼叫时,从电话网络获取诸如自动号码识别的电话网络信息,并且搜索商业应用所存储的信息,例如与ANI相关联的客户名称 从电话网络。 这种搜索是在呼叫开始时进行的,客户名称与ANI一起存储在通话记录中。 在呼叫完成之后,搜索与呼叫相关联的附加信息,例如在呼叫期间拍摄的订单,并且该附加业务信息也与呼叫记录中的电话信息一起存储。

    Transaction processing system and method
    3.
    发明授权
    Transaction processing system and method 有权
    事务处理系统和方法

    公开(公告)号:US07783549B1

    公开(公告)日:2010-08-24

    申请号:US11710448

    申请日:2007-02-26

    IPC分类号: G06Q40/00

    CPC分类号: G06Q40/04 G06Q40/06

    摘要: A system for processing securities transactions includes a client module to obtain transaction data corresponding to a plurality of heterogeneous financial products from at least one external operational system, a transaction engine that processes the transaction data from the client module to convert and normalize the transaction data, and stores the converted transaction data as a series of temporal events in a transaction database, and a data access module to provide access to the converted transaction data stored in the transaction database.

    摘要翻译: 一种用于处理证券交易的系统包括客户端模块,用于从至少一个外部操作系统获取对应于多个异构金融产品的交易数据;交易引擎,其处理来自客户端模块的交易数据以转换和归一化交易数据; 并且将转换的交易数据作为一系列时间事件存储在交易数据库中,以及数据访问模块,用于提供对存储在交易数据库中的经转换的交易数据的访问。

    Fuel cell gas distribution
    4.
    发明申请
    Fuel cell gas distribution 有权
    燃料电池气体分布

    公开(公告)号:US20070166596A1

    公开(公告)日:2007-07-19

    申请号:US11547885

    申请日:2005-04-07

    申请人: Paul Benson

    发明人: Paul Benson

    IPC分类号: H01M8/02 H01M2/08

    摘要: A fuel cell comprising a membrane-electrode assembly having an anode electrode face; an anode plate adjacent said membrane-electrode assembly electrode face and coupled thereto by a sealing gasket. The sealing gasket, electrode face and anode plate together define a fluid containment volume for delivery of anode fluid to the electrode face. A sheet of porous diffuser material is situated in the fluid containment volume and having at least one plenum defined between at least one lateral edge of the sheet of diffuser material and the sealing gasket. Fluid for delivery to an active surface of the membrane-electrode assembly may be delivered by the plenum and by diffusion through the diffuser material to such an extent that fluid flow channels in the anode plate are not required.

    摘要翻译: 一种燃料电池,包括具有阳极电极面的膜 - 电极组件; 邻近所述膜 - 电极组件电极面并通过密封垫圈与其连接的阳极板。 密封垫圈,电极面和阳极板一起限定用于将阳极流体输送到电极面的流体容纳体积。 一片多孔扩散材料位于流体容纳体积中,并且具有限定在扩散材料片的至少一个侧边缘和密封垫片之间的至少一个增压室。 用于输送到膜 - 电极组件的活性表面的流体可以由气室传送并且通过扩散通过扩散器材料传递到不需要阳极板中的流体流动通道的程度。

    System and method for promoting effective service to computer users
    5.
    发明申请
    System and method for promoting effective service to computer users 审中-公开
    促进对计算机用户有效服务的系统和方法

    公开(公告)号:US20050283635A1

    公开(公告)日:2005-12-22

    申请号:US10863106

    申请日:2004-06-08

    IPC分类号: G06F11/00

    CPC分类号: G06F11/008 G06F11/3058

    摘要: Operating parameters and potentially related malfunctions are gathered from end users of computer systems and fed into a predictive model to generate predictions of future failures when subsequent operating parameters from end users are fed into the prediction model. Parts may be ordered, service calls scheduled, and sales strategies updated based on predictions of impending malfunctions.

    摘要翻译: 操作参数和可能相关的故障是从计算机系统的最终用户收集的,并且馈送到预测模型中,以产生将来故障的预测,当来自最终用户的后续操作参数被馈送到预测模型中时。 可以根据对即将发生的故障的预测,订购部件,安排服务电话和更新销售策略。

    Cooler
    6.
    发明授权
    Cooler 失效
    冷却器

    公开(公告)号:US5937657A

    公开(公告)日:1999-08-17

    申请号:US913716

    申请日:1997-09-22

    IPC分类号: F25B9/02 F25B19/02

    CPC分类号: F25B9/02

    摘要: A controller is provided for controlling the operation of a Joule-Thomson cooler. When the cooler has cooled down to its operating temperature, the rate of gas flow to the cooler is controlled as a function of the ambient temperature in order to maintain the gas flow at a minimum level.

    摘要翻译: PCT No.PCT / GB96 / 00668 Sec。 371日期:1997年9月22日 102(e)日期1997年9月22日PCT提交1996年3月20日PCT公布。 公开号WO96 / 29551 日期1996年9月26日控制器用于控制焦耳 - 汤姆森冷却器的操作。 当冷却器已经冷却到其工作温度时,气体流向冷却器的速率被控制为环境温度的函数,以便将气体流量保持在最小水平。

    Smart access point
    8.
    发明申请
    Smart access point 有权
    智能接入点

    公开(公告)号:US20050135236A1

    公开(公告)日:2005-06-23

    申请号:US10744031

    申请日:2003-12-23

    摘要: The present invention provides a “smart” AP, whereby the AP periodically checks its connection with a network and, if a determination is made that the connection between the AP and the network server has been lost, an indication of this loss of connection is made available to all wireless stations connected to the AP. In a preferred embodiment, the indication given to the wireless stations is in the form of an SSID change. When the AP detects the loss of network connection, it automatically changes its SSID from a primary SSID to an alternative SSID. The wireless stations receive the alternative SSID and, since they are configured to connect to the primary SSID, immediately and automatically begin to search for another AP in the system that is using the primary SSID, and then connect to AP having the strongest signal. In one embodiment, the alternative SSID's can be selected so as to provide diagnostic assistance to a person attempting repairs to the faulty AP/network connection.

    摘要翻译: 本发明提供了一种“智能”AP,由此AP周期性地检查其与网络的连接,并且如果确定AP与网络服务器之间的连接已经丢失,则进行连接丢失的指示 可用于连接到AP的所有无线站。 在优选实施例中,给予无线站的指示是SSID变化的形式。 当AP检测到网络连接丢失时,它会自动将其SSID从主SSID更改为备用SSID。 无线站接收到替代SSID,并且由于它们被配置为连接到主SSID,所以立即并且自动开始搜索正在使用主SSID的系统中的另一个AP,然后连接到具有最强信号的AP。 在一个实施例中,可以选择替代的SSID,以便向尝试修复有缺陷的AP /网络连接的人提供诊断帮助。

    Self-adjusting saddle rack
    9.
    发明授权
    Self-adjusting saddle rack 失效
    自调节马鞍架

    公开(公告)号:US5165553A

    公开(公告)日:1992-11-24

    申请号:US769714

    申请日:1991-10-02

    申请人: J. Paul Benson

    发明人: J. Paul Benson

    IPC分类号: B25H1/06 B68C1/00

    CPC分类号: B68C1/002 B25H1/06

    摘要: A saddle rack having a pair of mutually inclined seat panels which are pivotally supported by a base structure or stand including of a pair of leg assemblies for clockwise and counter-clockwise rotation. The panels are self-adjusting preferably within a substantially 20.degree. rotational range in a first use or saddle storage mode so as to automatically conform the underside of any saddle positioned thereon. In one embodiment, at least one removable end adapter panel is reversibly positionable on the leg assemblies beneath the seat panels so as to permit the seat panels to rotate inwardly to form a right angled support surface for supporting a saddle in an upside down position during a second use or saddle maintenance position mode. Also the seat panels can be held stationary in a coplanar position in a third use mode by an inversion of the adapter panel to provide a flat table-like work surface for tack and the like equipment. Additionally, the saddle rack is provided with one or more open trays as well as a closed storage compartment beneath the saddle support panels.

    摘要翻译: 一种鞍座架,具有一对相互倾斜的座板,其由基座结构或支架枢转地支撑,该基座结构或支架包括一对用于顺时针和逆时针旋转的支脚组件。 面板在第一使用或鞍座储存模式中优选自动调整在大致20°的旋转范围内,以便自动地适应位于其上的任何鞍座的下侧。 在一个实施例中,至少一个可拆卸的端部适配器面板可逆地定位在座椅面板下方的腿部组件上,以便允许座椅面板向内旋转以形成直角的支撑表面,用于在一个 第二次使用或鞍座维护位置模式。 此外,座板可以通过转接面板的倒转在第三使用模式中在共面位置保持固定,以提供用于定位和类似设备的平坦的工作台工作表面。 此外,鞍座架设置有一个或多个开放式托盘以及在鞍座支撑面板下方的封闭的储藏室。