Invention Application
- Patent Title: System and method for analysis and adjustment of speech-enabled systems
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Application No.: US10939744Application Date: 2004-09-13
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Publication No.: US20060056602A1Publication Date: 2006-03-16
- Inventor: Robert Bushey , Benjamin Knott , John Martin
- Applicant: Robert Bushey , Benjamin Knott , John Martin
- Applicant Address: US NV Reno
- Assignee: SBC Knowledge Ventures, L.P.
- Current Assignee: SBC Knowledge Ventures, L.P.
- Current Assignee Address: US NV Reno
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
A method for analyzing and adjusting the performance of a speech-enabled application includes selecting a number of user utterances that were previously received by the speech-enabled application. The speech-enabled application receives such user utterances and associates each user utterance with an action-object based on one or more salient terms in the user utterance that are associated with the action-object. The method further includes associating one of a number of action-objects with each of the selected user utterances. Furthermore, for each action-object, the percentage of the utterances associated with the action-object that include at least one of the salient terms associated with the action-object is determined. If the percentage does not exceed a selected threshold, the method also includes adjusting the one or more salient terms associated with the action-object.
Public/Granted literature
- US07110949B2 System and method for analysis and adjustment of speech-enabled systems Public/Granted day:2006-09-19
Information query