发明申请
- 专利标题: Support Incident Routing
- 专利标题(中): 支持事件路由
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申请号: US11469409申请日: 2006-08-31
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公开(公告)号: US20080056233A1公开(公告)日: 2008-03-06
- 发明人: Ayodele A. Ijidakinro , Eamon O'Reilly , William G. Burton , Ashwin K. Sarin
- 申请人: Ayodele A. Ijidakinro , Eamon O'Reilly , William G. Burton , Ashwin K. Sarin
- 申请人地址: US WA Redmond
- 专利权人: Microsoft Corporation
- 当前专利权人: Microsoft Corporation
- 当前专利权人地址: US WA Redmond
- 主分类号: H04L12/66
- IPC分类号: H04L12/66
摘要:
Incident support routing is described. The Internet is utilized to distribute the received customer support calls among a plurality of customer support agents who may be remotely located and geographically distributed. Voice data to voice-over-IP (VOIP) data packet conversion and VOIP to voice conversion may be utilized to facilitate a customer support call between a customer's telephone and a customer support agent's computer system.
公开/授权文献
- US09548883B2 Support incident routing 公开/授权日:2017-01-17