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11 条记录 (耗时 0.018 秒)

    Support Incident Routing
    2.
    发明申请
    Support Incident Routing 有权
    支持事件路由

    公开(公告)号：US20080056233A1

    公开(公告)日：2008-03-06

    申请号：US11469409

    申请日：2006-08-31

    申请人： Ayodele A. Ijidakinro ,  Eamon O'Reilly ,  William G. Burton ,  Ashwin K. Sarin

    发明人： Ayodele A. Ijidakinro ,  Eamon O'Reilly ,  William G. Burton ,  Ashwin K. Sarin

    IPC分类号： H04L12/66

    CPC分类号： H04L29/06027 ,  H04L65/103 ,  H04L65/104 ,  H04L65/4007 ,  H04M3/5191

    摘要： Incident support routing is described. The Internet is utilized to distribute the received customer support calls among a plurality of customer support agents who may be remotely located and geographically distributed. Voice data to voice-over-IP (VOIP) data packet conversion and VOIP to voice conversion may be utilized to facilitate a customer support call between a customer's telephone and a customer support agent's computer system.

    摘要翻译： 描述事件支持路由。 互联网被用于在可以被远程定位和地理分布的多个客户支持代理中分发所接收的客户支持呼叫。 可以利用语音数据到IP语音（VOIP）数据分组转换和VOIP到语音转换，以促进客户电话和客户支持代理的计算机系统之间的客户支持呼叫。

    Use of a set based approach to constructing complex queries for managing resources built from a set of simple underlying operations
    4.
    发明授权
    Use of a set based approach to constructing complex queries for managing resources built from a set of simple underlying operations 失效
    使用基于集合的方法来构建复杂查询，以管理从一组简单底层操作构建的资源

    公开(公告)号：US07966308B1

    公开(公告)日：2011-06-21

    申请号：US11188333

    申请日：2005-07-25

    申请人： Geoffrey Outhred ,  Yan David Erlich ,  William G. Burton

    发明人： Geoffrey Outhred ,  Yan David Erlich ,  William G. Burton

    IPC分类号： G06F17/30

    CPC分类号： G06F17/30595 ,  G06F17/30566

    摘要： The present invention relates to a system and methodology for resource query management. The system includes a resource manager, a query engine and a filter component. The system facilitates construction and management of a resource query across resource type(s) that may be similar, different, incongruent and/or distinct. Accordingly, an SQL environment is leveraged to perform efficient, complex and intensive queries and/or operations using resource query constraint(s) from a resource constraint(s) store and the filter component over large set(s) of resources from the resource pool.

    摘要翻译： 本发明涉及用于资源查询管理的系统和方法。 该系统包括资源管理器，查询引擎和过滤器组件。 该系统有助于跨资源类型构建和管理资源查询，资源类型可能相似，不同，不一致和/或不同。 因此，利用SQL环境来执行使用来自资源约束存储的资源查询约束的高效，复杂和密集的查询和/或操作，以及来自资源池的大型资源集合上的过滤器组件 。

    Use of a set based approach to constructing complex queries for managing resources built from a set of simple underlying operations
    5.
    发明授权
    Use of a set based approach to constructing complex queries for managing resources built from a set of simple underlying operations 有权
    使用基于集合的方法来构建复杂查询，以管理从一组简单底层操作构建的资源

    公开(公告)号：US07707141B1

    公开(公告)日：2010-04-27

    申请号：US10306533

    申请日：2002-11-27

    申请人： Geoffrey Outhred ,  Yan-David Erlich ,  William G. Burton

    发明人： Geoffrey Outhred ,  Yan-David Erlich ,  William G. Burton

    IPC分类号： G06F17/30

    CPC分类号： G06F17/30595 ,  G06F17/30566

    摘要： The present invention relates to a system and methodology for resource query management. The system includes a resource manager, a query engine and a filter component. The system facilitates construction and management of a resource query across resource type(s) that may be similar, different, incongruent and/or distinct. Accordingly, an SQL environment is leveraged to perform efficient, complex and intensive queries and/or operations using resource query constraint(s) from a resource constraint(s) store and the filter component over large set(s) of resources from the resource pool.

    摘要翻译： 本发明涉及用于资源查询管理的系统和方法。 该系统包括资源管理器，查询引擎和过滤器组件。 该系统有助于跨资源类型构建和管理资源查询，资源类型可能相似，不同，不一致和/或不同。 因此，利用SQL环境来执行使用来自资源约束存储的资源查询约束的高效，复杂和密集的查询和/或操作，以及来自资源池的大型资源集合上的过滤器组件 。

    System and method for describing and automatically managing resources
    6.
    发明授权
    System and method for describing and automatically managing resources 有权
    用于描述和自动管理资源的系统和方法

    公开(公告)号：US07257635B2

    公开(公告)日：2007-08-14

    申请号：US11079422

    申请日：2005-03-14

    申请人： Eugene C. Chellis ,  William G. Burton ,  Christopher VandenBerg ,  Siva Mohan ,  Arun K. Sacheti ,  Justin Cole

    发明人： Eugene C. Chellis ,  William G. Burton ,  Christopher VandenBerg ,  Siva Mohan ,  Arun K. Sacheti ,  Justin Cole

    IPC分类号： G06F12/00 ,  G06F13/00

    CPC分类号： G06F9/50

    摘要： A system and method for automatically allocating resources is provided. The system includes one or more components for automatically allocating one or more resources, based at least in part on data associated with the one or more resources, the data including at least one of, type data, instance data, characteristic data, and dynamically modifiable metadata. An alternative aspect of the system provides one or more components for automatically allocating one or more resources distributed on a plurality of resource allocation servers. The one or more components for automatically allocating the one or more resources can improve utilization of the capacity of the one or more resources. In an alternative embodiment the system includes an Application Programming Interface (API) operable to configure and/or control the one or more components for automatically allocating one or more resources.

    摘要翻译： 提供了一种用于自动分配资源的系统和方法。 所述系统包括用于至少部分地基于与所述一个或多个资源相关联的数据自动分配一个或多个资源的一个或多个组件，所述数据包括类型数据，实例数据，特征数据和可动态修改的数据 元数据。 该系统的另一方面提供一个或多个组件，用于自动分配分布在多个资源分配服务器上的一个或多个资源。 用于自动分配一个或多个资源的一个或多个组件可以提高对一个或多个资源的容量的利用。 在替代实施例中，系统包括可操作以配置和/或控制一个或多个组件以自动分配一个或多个资源的应用编程接口（API）。

    Method and apparatus for separating complex mixtures of bio-organic materials
    9.
    发明授权
    Method and apparatus for separating complex mixtures of bio-organic materials 失效
    用于分离生物有机材料的复杂混合物的方法和装置

    公开(公告)号：US4735697A

    公开(公告)日：1988-04-05

    申请号：US724225

    申请日：1985-04-17

    申请人： William G. Burton

    发明人： William G. Burton

    IPC分类号： G01N27/26 ,  B01D57/02 ,  G01N27/447 ,  G01N30/64

    CPC分类号： G01N27/44743 ,  G01N27/4473 ,  G01N27/44773 ,  Y10S435/803

    摘要： A method and apparatus is described for separating complex mixtures of components, particularly bio-organic molecules, preferably on the basis of two independent physical characteristics. A sample initially is resolved in a first stage to yield a fluid stream containing the components of the sample longitudinally separated. The fluid stream then is aligned incident to the inlet face of a gel slab positioned in a electric field, having a field strength sufficient to force the separated and charged components from the flowing stream into the gel slab substantially simultaneously with exposure of said charged components to the electric field. Gel electrophoresis of the sample can then proceed in a known manner.

    摘要翻译： 描述了用于分离组分的复合混合物，特别是生物有机分子的方法和装置，优选基于两个独立的物理特性。 最初在第一阶段中拆分样品以产生包含纵向分离的样品的组分的流体流。 然后将流体流对准入射到定位在电场中的凝胶板的入口面，其具有足够的场强，其强制将分离和加入的组分从流动流进入凝胶板，同时将所述带电组分暴露于 电场。 然后可以以已知方式进行样品的凝胶电泳。

    Method and apparatus for separating complex mixtures of bio-organic materials
    10.
    发明授权
    Method and apparatus for separating complex mixtures of bio-organic materials 失效
    用于分离生物有机材料的复杂混合物的方法和装置

    公开(公告)号：US4867855A

    公开(公告)日：1989-09-19

    申请号：US161021

    申请日：1988-02-26

    申请人： William G. Burton

    发明人： William G. Burton

    IPC分类号： G01N27/447

    CPC分类号： G01N27/4473 ,  G01N27/44743 ,  G01N27/44773

    摘要： A method and apparatus is described for separating complex mixtures of components, particularly bio-organic molecules, preferably on the basis of two independent physical characteristics. A sample initially is resolved in a first stage to yield a fluid stream containing the components of the sample longitudinally separated. The fluid stream then is aligned incident to the inlet face of a gel slab positioned in an electric field, having a field strength sufficient to force the separated and charged components from the flowing stream into the gel slab substantially simultaneously with exposure of said charged components to the electric field. Gel electrophoresis of the sample can then proceed in a known manner.

    摘要翻译： 描述了用于分离组分的复合混合物，特别是生物有机分子的方法和装置，优选基于两个独立的物理特性。 最初在第一阶段中拆分样品以产生包含纵向分离的样品的组分的流体流。 流体流然后被对准入射到定位在电场中的凝胶板的入口面，其具有足以迫使分离和加入的组分从流动流进入凝胶板的基本上同时暴露于所述带电组分到 电场。 然后可以以已知方式进行样品的凝胶电泳。