发明申请
US20090245493A1 System and Method for Displaying Call Flows and Call Statistics
有权
用于显示呼叫流和呼叫统计的系统和方法
- 专利标题： System and Method for Displaying Call Flows and Call Statistics
- 专利标题（中）： 用于显示呼叫流和呼叫统计的系统和方法
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申请号： US12211368申请日： 2008-09-16
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公开(公告)号： US20090245493A1公开(公告)日： 2009-10-01
- 发明人: Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Holger Vatter
- 申请人： Fei Chen , Lorraine Denby , Wen-Hua Ju , James M. Landwehr , Holger Vatter
- 申请人地址： US NJ Basking Ridge
- 专利权人： AVAYA INC.
- 当前专利权人： AVAYA INC.
- 当前专利权人地址： US NJ Basking Ridge
- 主分类号： H04M15/00
- IPC分类号： H04M15/00
摘要：
The system and method identify a plurality of call flow events in a call analysis system. Call statistics are associated with the call flow events. The call flow events are organized into event groups each containing a plurality of call flow events. Once an event group is selected, call statistics for the events of the event group are displayed. In addition, the system and method allow for selection of individual call flow events in order to display calls associated with the events.
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