发明申请
- 专利标题: COLLABORATIVE ALERT MANAGEMENT AND MONITORING
- 专利标题(中): 协作警报管理与监测
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申请号: US12147082申请日: 2008-06-26
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公开(公告)号: US20090327429A1公开(公告)日: 2009-12-31
- 发明人: Randall L. Hughes , Mark Matson , Robert Madden , Michael Goldberg
- 申请人: Randall L. Hughes , Mark Matson , Robert Madden , Michael Goldberg
- 申请人地址: US CA Dublin
- 专利权人: Sybase, Inc.
- 当前专利权人: Sybase, Inc.
- 当前专利权人地址: US CA Dublin
- 主分类号: G06F15/16
- IPC分类号: G06F15/16
摘要:
Methods, systems, and computer program products for dynamically monitoring, processing, and managing alerts are described herein. In an embodiment, the method operates by receiving messages that are either alerts or responses to existing alerts. The messages are parsed to determine if whether they are alerts or responses to alerts. Actions including updating alert states and storing alert data are executed, and then the method sends notifications regarding the alert messages and responses to a collaboration list of registered subscribers that dynamically expands over time based upon alert escalations. The method then determines whether additional messages have been received; and performs actions associated with these additional messages until there are no remaining alerts or alert responses to process. The method stores updated alert and response data in a repository so that the alerts and responses can be monitored and managed.
公开/授权文献
- US07856498B2 Collaborative alert management and monitoring 公开/授权日:2010-12-21
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