发明申请
- 专利标题： Management of Transaction Routing to Enterprise Agents
- 专利标题（中）： 对企业代理的事务路由管理
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申请号： US12427172申请日： 2009-04-21
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公开(公告)号： US20100266115A1公开(公告)日： 2010-10-21
- 发明人: Sergey Fedorov , Nikolay Anisimov , Herbert Ristock , Vladimir Mezhibovsky , Nikolay Korolev , Vadim Dymshyts
- 申请人： Sergey Fedorov , Nikolay Anisimov , Herbert Ristock , Vladimir Mezhibovsky , Nikolay Korolev , Vadim Dymshyts
- 主分类号： H04M3/00
- IPC分类号： H04M3/00
摘要：
A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.
公开/授权文献
- US09654634B2 Management of transaction routing to enterprise agents 公开/授权日：2017-05-16
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