发明申请
- 专利标题: MECHANISM FOR MULTISITE SERVICE STATE DESCRIPTION
- 专利标题(中): 多服务状态说明的机制
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申请号: US12545386申请日: 2009-08-21
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公开(公告)号: US20110047002A1公开(公告)日: 2011-02-24
- 发明人: Andrew D. Flockhart , Robert C. Steiner
- 申请人: Andrew D. Flockhart , Robert C. Steiner
- 申请人地址: US NJ Basking Ridge
- 专利权人: AVAYA INC.
- 当前专利权人: AVAYA INC.
- 当前专利权人地址: US NJ Basking Ridge
- 主分类号: G06Q10/00
- IPC分类号: G06Q10/00 ; G06F15/16 ; G06Q50/00
摘要:
A distributed contact center is described and systems, methods, and devices for sharing state information between the various parts of the contact center are provided. Skill state information is condensed into one or several bits such that a message describing the state of multiple skills can be generated and shared with other parts of the contact center. This provides the ability to convey a large amount of state information for a particular site in a multi-site system without consuming a large amount of bandwidth or utilizing a large amount of processing capabilities.
公开/授权文献
- US08644491B2 Mechanism for multisite service state description 公开/授权日:2014-02-04
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