发明申请
- 专利标题: METHOD AND APPARATUS OF TRACKING TIME WORKED IN A MULTI-TASKING ENVIRONMENT
- 专利标题(中): 跟踪时间在多重环境中工作的方法和装置
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申请号: US12915338申请日: 2010-10-29
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公开(公告)号: US20120109795A1公开(公告)日: 2012-05-03
- 发明人: Mark James Sutherland
- 申请人: Mark James Sutherland
- 专利权人: Kaseya International Limited
- 当前专利权人: Kaseya International Limited
- 主分类号: G06Q10/00
- IPC分类号: G06Q10/00
摘要:
A method and apparatus of maintaining time information for a multi-tasking customer service agent is disclosed. One example method of operation may include maintaining time information allocated to a plurality of tasks. The method may include receiving a first task and starting a first timer at a computing device corresponding to the beginning of work performed on the first task. The method may also include receiving a second task and starting a second timer different from the first timer, which corresponds to the beginning of work performed on the second task. The method may further include transferring a total time allocation record representing a total time counted by the first timer and a total time counted by the second timer to a data record stored in memory, wherein the data record associates the total time counted by the first timer with a corresponding task, and associates the total time counted by the second timer with a different corresponding task.