公开(公告)号：US09852383B2

公开(公告)日：2017-12-26

申请号：US12915338

申请日：2010-10-29

Applicant: Mark James Sutherland

Inventor： Mark James Sutherland

IPC: G06F15/02 ,  G06Q10/06 ,  H04M3/51

CPC classification number: G06Q10/06 ,  H04M3/5175 ,  H04M2201/12

Abstract: A method and apparatus of maintaining time information for a multi-tasking customer service agent is disclosed. One example method of operation may include maintaining time information allocated to a plurality of tasks. The method may include receiving a first task and starting a first timer at a computing device corresponding to the beginning of work performed on the first task. The method may also include receiving a second task and starting a second timer different from the first timer, which corresponds to the beginning of work performed on the second task. The method may further include transferring a total time allocation record representing a total time counted by the first timer and a total time counted by the second timer to a data record stored in memory, wherein the data record associates the total time counted by the first timer with a corresponding task, and associates the total time counted by the second timer with a different corresponding task.

公开(公告)号：US20120109795A1

公开(公告)日：2012-05-03

申请号：US12915338

申请日：2010-10-29

Applicant: Mark James Sutherland

Inventor： Mark James Sutherland

IPC: G06Q10/00

CPC classification number: G06Q10/06 ,  H04M3/5175 ,  H04M2201/12

Abstract: A method and apparatus of maintaining time information for a multi-tasking customer service agent is disclosed. One example method of operation may include maintaining time information allocated to a plurality of tasks. The method may include receiving a first task and starting a first timer at a computing device corresponding to the beginning of work performed on the first task. The method may also include receiving a second task and starting a second timer different from the first timer, which corresponds to the beginning of work performed on the second task. The method may further include transferring a total time allocation record representing a total time counted by the first timer and a total time counted by the second timer to a data record stored in memory, wherein the data record associates the total time counted by the first timer with a corresponding task, and associates the total time counted by the second timer with a different corresponding task.

Abstract translation: 公开了一种维护多任务客户服务代理的时间信息的方法和装置。 一种示例性操作方法可以包括维护分配给多个任务的时间信息。 该方法可以包括接收第一任务并且在计算设备处启动与在第一任务上执行的工作开始对应的第一定时器。 该方法还可以包括接收第二任务并启动与第一定时器不同的第二定时器，其对应于在第二任务上执行的工作开始。 该方法还可以包括将表示由第一定时器计数的总时间和由第二定时器计数的总时间的总时间分配记录传送到存储在存储器中的数据记录，其中数据记录将由第一定时器计数的总时间相关联 具有相应的任务，并且将由第二定时器计数的总时间与不同的对应任务相关联。

公开(公告)号：US09485312B2

公开(公告)日：2016-11-01

申请号：US13709739

申请日：2012-12-10

Applicant: Chad Gniffke ,  Robert Wendell Davis ,  Mark Thomas Lingen ,  Ryan Smith ,  Mark James Sutherland ,  Scott Robert Powell

Inventor： Chad Gniffke ,  Robert Wendell Davis ,  Mark Thomas Lingen ,  Ryan Smith ,  Mark James Sutherland ,  Scott Robert Powell

IPC: H04L29/08 ,  G06Q10/06

CPC classification number: H04L67/147 ,  G06Q10/06 ,  H04L51/24 ,  H04L67/1095

Abstract: A method and apparatus are disclosed of providing a user application with a notification message. One example method may include receiving a script to setup a message queue, the script may include a database schema and the script may be executed by a processor to apply the database schema to a database that includes the message queue. The method may also include receiving one or more notifications messages having specific notification content that is applied to notification messages. The notifications may be received from a remote device. The message queue may include notification content used to generate notification messages destined for end user devices.

Abstract translation: 公开了向用户应用提供通知消息的方法和装置。 一个示例性方法可以包括接收脚本以设置消息队列，脚本可以包括数据库模式，并且脚本可以由处理器执行以将数据库模式应用于包括消息队列的数据库。 该方法还可以包括接收具有应用于通知消息的特定通知内容的一个或多个通知消息。 可以从远程设备接收通知。 消息队列可以包括用于生成去往终端用户设备的通知消息的通知内容。

公开(公告)号：US20140089848A1

公开(公告)日：2014-03-27

申请号：US13628901

申请日：2012-09-27

Applicant: Ryan Smith ,  Chad Gniffke ,  Robert Wendell Davis ,  Mark Thomas Lingen ,  Mark James Sutherland

Inventor： Ryan Smith ,  Chad Gniffke ,  Robert Wendell Davis ,  Mark Thomas Lingen ,  Mark James Sutherland

IPC: G06F3/048

CPC classification number: H04L67/147 ,  G06Q10/06 ,  H04L51/24 ,  H04L67/1095

Abstract: A method and apparatus are disclosed of providing a user application with a notification message. One example method may include receiving a notification message and identifying a predetermined category of a notification bar portion of the user application to display the notification message. The method may also include associating the notification message with the identified predetermined category and determining a level of importance of the notification message. The method may also provide displaying a notification indicator on the notification bar according to the predetermined category and to the notification type that corresponds to the level of importance.

Abstract translation: 公开了向用户应用提供通知消息的方法和装置。 一个示例性方法可以包括接收通知消息并且识别用户应用的通知栏部分的预定类别以显示通知消息。 该方法还可以包括将通知消息与所识别的预定类别相关联并且确定通知消息的重要程度。 该方法还可以提供根据预定类别在通知栏上显示通知指示符以及对应于重要程度的通知类型。