Invention Application
US20120163564A1 USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
有权
使用复合事件处理器(CEP)直接通过互动语音响应(IVR)系统处理个人电话会话
- Patent Title: USING A COMPLEX EVENTS PROCESSOR (CEP) TO DIRECT THE HANDLING OF INDIVIDUAL CALL SESSIONS BY AN INTERACTIVE VOICE RESPONSE (IVR) SYSTEM
- Patent Title (中): 使用复合事件处理器(CEP)直接通过互动语音响应(IVR)系统处理个人电话会话
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Application No.: US13404215Application Date: 2012-02-24
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Publication No.: US20120163564A1Publication Date: 2012-06-28
- Inventor: EDWARD M. LYNCH , David D. MARTIN , Jared M. MICHALEC , Victor S. MOORE , Wendi L. NUSBICKEL
- Applicant: EDWARD M. LYNCH , David D. MARTIN , Jared M. MICHALEC , Victor S. MOORE , Wendi L. NUSBICKEL
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Main IPC: H04M1/64
- IPC: H04M1/64

Abstract:
Event data messages can be provided by an interactive voice response (IVR) system to a complex events processor (CEP). The event data messages can include a Stream_ID and a series of textual elements. The Stream_ID can uniquely identify a call session between a caller and the IVR system. The series of textual elements can represent speech input provided by the caller. The CEP can create a text string from the series of textual elements of event data messages having the same Stream_ID. The text string can inherit the Stream_ID of the event data messages. The CEP can utilize user-defined business rules to process the text string. When the CEP issues an action message, the Stream_ID of the text string can be appended to the action message sent to the IVR system. The IVR system can modify the call session associated with the Stream_ID of the action message accordingly.
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