An information processing apparatus includes a check unit, an acquisition unit, a first determination unit, and an output unit. The check unit checks a processing status of a printing apparatus. The acquisition unit acquires exception processing information including a content of exception processing from the printing apparatus in response to the processing status checked by the check unit being in execution of the exception processing. The first determination unit determines a check operation to be added to a physical job ticket according to the exception processing content included in the exception processing information acquired by the acquisition unit. The output unit outputs the physical job ticket including the check operation determined by the first determination unit.