发明申请
- 专利标题： METHOD AND SYSTEM FOR CONTROLLING ESTABLISHMENT OF COMMUNICATION CHANNELS IN A CONTACT CENTER
- 专利标题（中）： 控制在联络中心建立通信通道的方法和系统
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申请号： US13624267申请日： 2012-09-21
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公开(公告)号： US20130016824A1公开(公告)日： 2013-01-17
- 发明人: Peter FLANNERY , Enda DOOLEY , Padraic WALSH , Martin Kenirons , Rockstar Bidco L.P.
- 申请人： Peter FLANNERY , Enda DOOLEY , Padraic WALSH , Martin Kenirons , Rockstar Bidco L.P.
- 申请人地址： US NY New York
- 专利权人： ROCKSTAR BIDCO L.P.
- 当前专利权人： ROCKSTAR BIDCO L.P.
- 当前专利权人地址： US NY New York
- 主分类号： H04M3/50
- IPC分类号： H04M3/50
摘要：
A method for controlling establishment of a communication channel between a service provider terminal of a contact center and a service request terminal. Receipt of a request to establish the communication channel is responded to by determining whether a license for a media type associated with the communication channel is allocated to the service provider terminal. If a license is determined to be allocated to the service provider terminal, establishment of the communication channel is allowed. If a license is determined not to be allocated to the service provider terminal, availability of a license from a pool of licenses is determined. If a license is determined not to be available, establishment of the communication channel is refused. If a license is determined to be available, the license is allocated to the service provider terminal and establishment of the communication channel is allowed.