发明申请
- 专利标题： SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT
- 专利标题（中）： 客户关系管理系统与方法
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申请号： US13712668申请日： 2012-12-12
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公开(公告)号： US20130262168A1公开(公告)日： 2013-10-03
- 发明人: Prerna Makanawala , Jaideep Godara , Eliad Goldwasser , Janani Bhuvaneswari Sundar , Rei Kasai , Venkitesh Subramanian , Krithika Manohar , Jothish Karunakaran , Terence Chesire , Claus Wallacher
- 申请人： Prerna Makanawala , Jaideep Godara , Eliad Goldwasser , Janani Bhuvaneswari Sundar , Rei Kasai , Venkitesh Subramanian , Krithika Manohar , Jothish Karunakaran , Terence Chesire , Claus Wallacher
- 申请人地址： DE Walldorf
- 专利权人： SAP AG
- 当前专利权人： SAP AG
- 当前专利权人地址： DE Walldorf
- 主分类号： G06Q30/00
- IPC分类号： G06Q30/00 ; G06Q50/00
摘要：
According to various exemplary embodiments, a social media message posted on a social media system is accessed. Moreover, an agent listed in an agent directory is classified as an expert of content referred to in the social media message, based on a keyword identified in the social media message. Further, an identifier of the agent may be displayed in an expert finder list of a user interface.
信息查询
