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Invention Application
US20130287182A1 SYSTEM AND METHOD TO PUSH MESSAGES INDICATING STATUS OF TROUBLE REPORTS IN A TELECOMMUNICATIONS NETWORK 有权
系统和方法推送信息表示电信网络中的故障报告状态

  • Patent Title: SYSTEM AND METHOD TO PUSH MESSAGES INDICATING STATUS OF TROUBLE REPORTS IN A TELECOMMUNICATIONS NETWORK
  • Patent Title (中): 系统和方法推送信息表示电信网络中的故障报告状态
  • Application No.: US13860177
    Application Date: 2013-04-10
  • Publication No.: US20130287182A1
    Publication Date: 2013-10-31
  • Inventor: Richard Stanze
  • Applicant: AT&T Intellectual Property I, L.P.
  • Main IPC: H04M3/10
  • IPC: H04M3/10
SYSTEM AND METHOD TO PUSH MESSAGES INDICATING STATUS OF TROUBLE REPORTS IN A TELECOMMUNICATIONS NETWORK
Abstract:
A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.
Abstract(Chinese):

一种用于管理消息的系统，方法和媒体，包括与故障单数据库和工作人员管理和控制系统通信的状态推送应用程序，所述状态推送应用程序能够检测与所述故障单数据库相关联的故障单的状态改变 故障单数据库，并且还能够响应于检测到状态改变而有选择地将消息推送到一个或多个外部和可能不兼容的系统。

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