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1.发明授权System and method to push messages indicating status of trouble reports in a telecommunications network 有权在电信网络中推送指示故障报告状态的消息的系统和方法公开(公告)号：US08625746B2
公开(公告)日：2014-01-07
申请号：US13860177
申请日：2013-04-10
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Richard Stanze
CPC classification number: H04M3/10 , H04Q3/0075 , H04Q2213/13162 , H04Q2213/13166 , H04Q2213/13349
Abstract: A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.
Abstract translation: 一种用于管理消息的系统，方法和媒体，包括与故障单数据库和工作人员管理和控制系统通信的状态推送应用程序，所述状态推送应用程序能够检测与所述故障单数据库相关联的故障单的状态改变 故障单数据库，并且还能够响应于检测到状态改变而有选择地将消息推送到一个或多个外部和可能不兼容的系统。
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2.发明申请SYSTEM AND METHOD TO PUSH MESSAGES INDICATING STATUS OF TROUBLE REPORTS IN A TELECOMMUNICATIONS NETWORK 有权系统和方法推送信息表示电信网络中的故障报告状态公开(公告)号：US20130287182A1
公开(公告)日：2013-10-31
申请号：US13860177
申请日：2013-04-10
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Richard Stanze
IPC: H04M3/10
CPC classification number: H04M3/10 , H04Q3/0075 , H04Q2213/13162 , H04Q2213/13166 , H04Q2213/13349
Abstract: A system, method, and media for managing messages, comprising a status push application in communication with a trouble ticket database and a work force administration and control system, the status push application being enabled to detect a status change for a trouble ticket associated with the trouble ticket database and further enabled to selectively push a message to one or more external and potentially non-compatible systems in response to detecting the status change.
Abstract translation: 一种用于管理消息的系统，方法和媒体，包括与故障单数据库和工作人员管理和控制系统通信的状态推送应用程序，所述状态推送应用程序能够检测与所述故障单数据库相关联的故障单的状态改变 故障单数据库，并且还能够响应于检测到状态改变而有选择地将消息推送到一个或多个外部和可能不兼容的系统。
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