Invention Application
- Patent Title: SYSTEMS AND METHODS FOR INDEXING AND SEARCHING REPORTING DATA
- Patent Title (中): 索引和搜索报告数据的系统和方法
-
Application No.: US14194260Application Date: 2014-02-28
-
Publication No.: US20140250097A1Publication Date: 2014-09-04
- Inventor: Ariel Shtilman , Arkady Karpman
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06F17/30
- IPC: G06F17/30
Abstract:
A data management system for indexing reporting data of a contact center is disclosed. The data management system includes one or more reporting systems configured to store the reporting data. The data management system further includes a crawler configured to collect the reporting data from the one or more reporting systems. The data management system further includes one or more plug-in interfaces configured to enable the crawler to retrieve the reporting data from the one or more reporting systems. The data management system further includes an indexing server configured to index and store the collected contact center reporting data.
Public/Granted literature
- US09563678B2 Systems and methods for indexing and searching reporting data Public/Granted day:2017-02-07
Information query
