公开(公告)号：US11163736B2

公开(公告)日：2021-11-02

申请号：US14194222

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: G06F16/22 ,  G06F16/27

Abstract: A data management system is provided for facilitating in-memory indexing of data based on certain data access modes. The data management system includes an indexing module for indexing data stored in a data memory as a first data index. The first data index is further provided with a first data access mode, wherein the first data access mode enables the first data index to update itself by providing data write privileges to the first data index. The data management system further includes a synchronizing module for synchronizing a second data index with the first data index, wherein the second data access mode is provided with second data access mode to enable external systems to query data. The data management system further includes an index handling module for interchanging data access modes of the first and the second data indexes based on pre-defined rules.

公开(公告)号：US10229371B2

公开(公告)日：2019-03-12

申请号：US14194274

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: G06Q10/00

Abstract: A data management system for indexing administrative data of a contact center is disclosed. The data management system includes one or more unified communication devices configured to store the administrative data. The data management system further includes a crawler configured to collect the administrative data from the one or more unified communication devices. The data management system further includes a probing device configured to enable the crawler to communicate and retrieve the administrative data from the one or more unified communication devices. The data management system further includes a temporary database configured to store the collected administrative data; wherein the temporary database stores the collected administrative data in a plurality of flat file tables. The data management system further includes an indexing server configured to index the stored administrative data; wherein the indexed administrative data is searchable through one or more user search queries.

公开(公告)号：US20140247936A1

公开(公告)日：2014-09-04

申请号：US14194196

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: H04M3/51

CPC classification number: G06Q10/10 ,  H04M3/5191

Abstract: An information managing system for managing contact center information is disclosed. The information managing system includes a plurality of receivers for receiving information from at least one data collector. The information managing system further includes a plurality of databases for storing the information received from the at least one data collector. The information managing system further includes a report generator comprising a user interface for receiving a plurality of search queries from a plurality of users. The information managing system further includes a database interface layer for performing one or more lookups on the plurality of databases based on the plurality of search queries received from the plurality of users, wherein results of the one or more lookups are displayed on the user interface of the report generator.

Abstract translation: 公开了一种用于管理联络中心信息的信息管理系统。 信息管理系统包括用于从至少一个数据收集器接收信息的多个接收器。 信息管理系统还包括用于存储从至少一个数据收集器接收的信息的多个数据库。 信息管理系统还包括报告生成器，其包括用于从多个用户接收多个搜索查询的用户界面。 信息管理系统还包括数据库接口层，用于基于从多个用户接收到的多个搜索查询来对多个数据库执行一个或多个查找，其中一个或多个查找的结果显示在 报告生成器。

公开(公告)号：US10026059B2

公开(公告)日：2018-07-17

申请号：US14194196

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: H04M3/00 ,  G06Q10/10 ,  H04M5/00 ,  H04M15/00 ,  H04M3/51

Abstract: An information managing system for managing contact center information is disclosed. The information managing system includes a plurality of receivers for receiving information from at least one data collector. The information managing system further includes a plurality of databases for storing the information received from the at least one data collector. The information managing system further includes a report generator comprising a user interface for receiving a plurality of search queries from a plurality of users. The information managing system further includes a database interface layer for performing one or more lookups on the plurality of databases based on the plurality of search queries received from the plurality of users, wherein results of the one or more lookups are displayed on the user interface of the report generator.

公开(公告)号：US09563678B2

公开(公告)日：2017-02-07

申请号：US14194260

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: G06F17/30 ,  G06Q10/10

CPC classification number: G06F17/30563 ,  G06F17/3043 ,  G06Q10/10

Abstract: A data management system for indexing reporting data of a contact center is disclosed. The data management system includes one or more reporting systems configured to store the reporting data. The data management system further includes a crawler configured to collect the reporting data from the one or more reporting systems. The data management system further includes one or more plug-in interfaces configured to enable the crawler to retrieve the reporting data from the one or more reporting systems. The data management system further includes an indexing server configured to index and store the collected contact center reporting data.

Abstract translation: 公开了一种用于索引联络中心的报告数据的数据管理系统。 数据管理系统包括被配置为存储报告数据的一个或多个报告系统。 数据管理系统还包括被配置为从一个或多个报告系统收集报告数据的爬行器。 数据管理系统还包括一个或多个插件接口，其被配置为使得爬行程序能够从一个或多个报告系统检索报告数据。 数据管理系统还包括索引服务器，其被配置为索引并存储所收集的联络中心报告数据。

公开(公告)号：US20140250100A1

公开(公告)日：2014-09-04

申请号：US14194274

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: G06F17/30

CPC classification number: G06Q10/00

Abstract: A data management system for indexing administrative data of a contact center is disclosed. The data management system includes one or more unified communication devices configured to store the administrative data. The data management system further includes a crawler configured to collect the administrative data from the one or more unified communication devices. The data management system further includes a probing device configured to enable the crawler to communicate and retrieve the administrative data from the one or more unified communication devices. The data management system further includes a temporary database configured to store the collected administrative data; wherein the temporary database stores the collected administrative data in a plurality of flat file tables. The data management system further includes an indexing server configured to index the stored administrative data; wherein the indexed administrative data is searchable through one or more user search queries.

Abstract translation: 公开了一种用于索引联络中心的管理数据的数据管理系统。 数据管理系统包括被配置为存储管理数据的一个或多个统一通信设备。 数据管理系统还包括被配置为从一个或多个统一通信设备收集管理数据的爬行器。 所述数据管理系统还包括被配置为使所述爬行程序能够从所述一个或多个统一通信设备进行通信和检索所述管理数据的探测设备。 数据管理系统还包括配置成存储所收集的管理数据的临时数据库; 其中所述临时数据库将所收集的管理数据存储在多个平面文件表中。 数据管理系统还包括：索引服务器，被配置为索引所存储的管理数据; 其中索引的管理数据可通过一个或多个用户搜索查询进行搜索。

公开(公告)号：US20140250097A1

公开(公告)日：2014-09-04

申请号：US14194260

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: G06F17/30

CPC classification number: G06F17/30563 ,  G06F17/3043 ,  G06Q10/10

Abstract: A data management system for indexing reporting data of a contact center is disclosed. The data management system includes one or more reporting systems configured to store the reporting data. The data management system further includes a crawler configured to collect the reporting data from the one or more reporting systems. The data management system further includes one or more plug-in interfaces configured to enable the crawler to retrieve the reporting data from the one or more reporting systems. The data management system further includes an indexing server configured to index and store the collected contact center reporting data.

Abstract translation: 公开了一种用于索引联络中心的报告数据的数据管理系统。 数据管理系统包括被配置为存储报告数据的一个或多个报告系统。 数据管理系统还包括被配置为从一个或多个报告系统收集报告数据的爬行器。 数据管理系统还包括一个或多个插件接口，其被配置为使得爬行程序能够从一个或多个报告系统检索报告数据。 数据管理系统还包括索引服务器，其被配置为索引并存储所收集的联络中心报告数据。

公开(公告)号：US20140250072A1

公开(公告)日：2014-09-04

申请号：US14194222

申请日：2014-02-28

Applicant: Avaya Inc.

Inventor： Ariel Shtilman ,  Arkady Karpman

IPC: G06F17/30

CPC classification number: G06F16/2228 ,  G06F16/275

Abstract: A data management system is provided for facilitating in-memory indexing of data based on certain data access modes. The data management system includes an indexing module for indexing data stored in a data memory as a first data index. The first data index is further provided with a first data access mode, wherein the first data access mode enables the first data index to update itself by providing data write privileges to the first data index. The data management system further includes a synchronizing module for synchronizing a second data index with the first data index, wherein the second data access mode is provided with second data access mode to enable external systems to query data. The data management system further includes an index handling module for interchanging data access modes of the first and the second data indexes based on pre-defined rules.

Abstract translation: 提供了一种数据管理系统，用于促进基于某些数据访问模式的数据内存索引。 数据管理系统包括索引模块，用于将存储在数据存储器中的数据索引为第一数据索引。 第一数据索引还被提供有第一数据访问模式，其中第一数据访问模式使得第一数据索引能够通过向第一数据索引提供数据写入特权来对其自身进行更新。 数据管理系统还包括用于使第二数据索引与第一数据索引同步的同步模块，其中第二数据访问模式被提供有第二数据访问模式以使得外部系统能够查询数据。 数据管理系统还包括索引处理模块，用于根据预先定义的规则交换第一和第二数据索引的数据访问模式。