A method is provided in one example and includes receiving a request from a first network element associated with a first network for establishing a first communication session between the first network element to a first user device associated with a second network. The request includes a first user identifier used to identify a first user associated with the first user device within the first network. The method further includes translating the first user identifier to a second user identifier in which the second user identifier is used to identify the first user within the second network. The method still further includes sending a first query including the second user identifier to a second network element, and receiving a first response message including quality of service information indicated by a policy associated with the second user identifier.