Invention Application
US20150133092A1 SYSTEM AND METHOD FOR HIGH-QUALITY CALL RECORDING IN A HIGH-AVAILABILITY ENVIRONMENT 有权
高可靠性环境下高质量呼叫记录的系统和方法

  • Patent Title: SYSTEM AND METHOD FOR HIGH-QUALITY CALL RECORDING IN A HIGH-AVAILABILITY ENVIRONMENT
  • Patent Title (中): 高可靠性环境下高质量呼叫记录的系统和方法
  • Application No.: US14078671
    Application Date: 2013-11-13
  • Publication No.: US20150133092A1
    Publication Date: 2015-05-14
  • Inventor: Shmuel ShafferOliver DanielsThomas Moran
  • Applicant: Avaya Inc.
  • Applicant Address: US NJ Basking Ridge
  • Assignee: Avaya Inc.
  • Current Assignee: Avaya Inc.
  • Current Assignee Address: US NJ Basking Ridge
  • Main IPC: H04M3/42
  • IPC: H04M3/42 H04W4/16
SYSTEM AND METHOD FOR HIGH-QUALITY CALL RECORDING IN A HIGH-AVAILABILITY ENVIRONMENT
Abstract:
System and method to improve quality of a high-availability recording of a media stream, the method including: recording the media stream by at least a first and second recorders at separate network locations, to produce first and second recordings; comparing quality metrics of the first and second recordings; and creating an archival copy of the media stream based upon a comparison of quality metrics. In some embodiments, the method may further include: segmenting the first and second recordings into a respective first and second plurality of coextensive segments; and for substantially each segment of the first plurality of segments: comparing a quality metric of said segment with a quality metric of a corresponding segment from the second plurality of segments; and creating an archival copy of a segment of the media stream based upon a comparison of quality metrics for said segment.
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