System and method for high-quality call recording in a high-availability environment
    1.
    发明授权
    System and method for high-quality call recording in a high-availability environment 有权
    高可用性环境下高质量呼叫记录的系统和方法

    公开(公告)号:US09420091B2

    公开(公告)日:2016-08-16

    申请号:US14078671

    申请日:2013-11-13

    Applicant: Avaya Inc.

    CPC classification number: H04M3/42221 H04M2201/18 H04M2203/559 H04W4/16

    Abstract: System and method to improve quality of a high-availability recording of a media stream, the method including: recording the media stream by at least a first and second recorders at separate network locations, to produce first and second recordings; comparing quality metrics of the first and second recordings; and creating an archival copy of the media stream based upon a comparison of quality metrics. In some embodiments, the method may further include: segmenting the first and second recordings into a respective first and second plurality of coextensive segments; and for substantially each segment of the first plurality of segments: comparing a quality metric of said segment with a quality metric of a corresponding segment from the second plurality of segments; and creating an archival copy of a segment of the media stream based upon a comparison of quality metrics for said segment.

    Abstract translation: 用于提高媒体流的高可用性记录质量的系统和方法,所述方法包括:通过至少第一和第二记录器在不同的网络位置记录媒体流,以产生第一和第二记录; 比较第一和第二记录的质量度量; 以及基于质量度量的比较来创建媒体流的归档副本。 在一些实施例中,该方法还可以包括:将第一和第二记录分割成相应的第一和第二多个共延伸段; 并且对于所述第一多个段的基本上每个段:将所述段的质量度量与来自所述第二多个段的对应段的质量度量进行比较; 以及基于所述段的质量度量的比较来创建所述媒体流的段的归档副本。

    SYSTEM AND METHOD FOR HIGH-QUALITY CALL RECORDING IN A HIGH-AVAILABILITY ENVIRONMENT
    2.
    发明申请
    SYSTEM AND METHOD FOR HIGH-QUALITY CALL RECORDING IN A HIGH-AVAILABILITY ENVIRONMENT 有权
    高可靠性环境下高质量呼叫记录的系统和方法

    公开(公告)号:US20150133092A1

    公开(公告)日:2015-05-14

    申请号:US14078671

    申请日:2013-11-13

    Applicant: Avaya Inc.

    CPC classification number: H04M3/42221 H04M2201/18 H04M2203/559 H04W4/16

    Abstract: System and method to improve quality of a high-availability recording of a media stream, the method including: recording the media stream by at least a first and second recorders at separate network locations, to produce first and second recordings; comparing quality metrics of the first and second recordings; and creating an archival copy of the media stream based upon a comparison of quality metrics. In some embodiments, the method may further include: segmenting the first and second recordings into a respective first and second plurality of coextensive segments; and for substantially each segment of the first plurality of segments: comparing a quality metric of said segment with a quality metric of a corresponding segment from the second plurality of segments; and creating an archival copy of a segment of the media stream based upon a comparison of quality metrics for said segment.

    Abstract translation: 用于提高媒体流的高可用性记录质量的系统和方法,所述方法包括:通过至少第一和第二记录器在不同的网络位置记录媒体流,以产生第一和第二记录; 比较第一和第二记录的质量度量; 以及基于质量度量的比较来创建媒体流的归档副本。 在一些实施例中,该方法还可以包括:将第一和第二记录分割成相应的第一和第二多个共延伸段; 并且对于所述第一多个段的基本上每个段:将所述段的质量度量与来自所述第二多个段的对应段的质量度量进行比较; 以及基于所述段的质量度量的比较来创建所述媒体流的段的归档副本。

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